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  1. Atlassian Intelligence
  2. AI-934

Provide Detailed Error Messages when Atlassian Intelligence Fails to Generate a Response.

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      Issue Summary

      Currently, a generic error message is thrown when Atlassian Intelligence fails to provide a response:

      "Atlassian Intelligence (AI) isn't responding. Try again later."

      Steps to Reproduce

      1. Create an issue with limited/vague information in the description field. 
        E.g. 
        I need to manage my team’ tasks so that I can divide the workload equally.
      1. Click "Create Subtasks" and then "Suggest subtasks"

       

      Since Atlassian Intelligence does not have enough sufficient context in the parent issue (description field), AI fails to provide a suitable response (In this case, suitable subtasks)

      Expected Results

      A detailed error message is thrown letting the user know the reason for the failure to generate a response by Atlassian AI.

      Actual Results

      A generic error message is thrown:

      "Atlassian Intelligence (AI) isn't responding. Try again later."

      Workaround

      Above generic error message is thrown in the following cases:

      1. There isn’t sufficient context in the parent issue
      2. The AI model feels the content or the prompt is inappropriate or poses a security risk
      3. The prompt is unclear
      4. the AI model  is out of new issue suggestions

      Improve the description/prompt to overcome the applicable error conditions. 
      To overcome the above use case, add additional context in the description field. 
      For example, Following description generates response from Atlassian AI:

      I need to manage my team’ tasks so that I can divide the workload equally.

      1. Create a schedule
      2. Provide deadline.

            [AI-934] Provide Detailed Error Messages when Atlassian Intelligence Fails to Generate a Response.

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              62534117e636 Rebecca Smith
              603a81809994 Sumit Fartode
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                Created:
                Updated: