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  1. Atlassian Intelligence
  2. AI-313

Advance search gives partial page name results.

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    • 3
    • Severity 3 - Minor

      Issue Summary

      Advanced search gives partial page name results, however, basic search gives full page title on the search

      Steps to Reproduce

      1. create a page with the name Foo_bar vs. Zoo_bar
      2. search it under advance search by typing just zoo_bar
      3. search it under quick search by typing just zoo_bar

      Expected Results

      It should give the same results i.e full page title instead of the partial page title.

      Actual Results

      In Advance search, if you type a partial page title, it will show the partial page title as a result instead of Foo_bar vs. Zoo_bar.
      Basic search works as expected


      Workaround

      Use Basic search instead of advance search

        1. ExampleBehaviour.docx
          93 kB
        2. image-2020-11-06-23-17-52-727.png
          image-2020-11-06-23-17-52-727.png
          41 kB
        3. image-2020-11-06-23-18-15-711.png
          image-2020-11-06-23-18-15-711.png
          67 kB

            [AI-313] Advance search gives partial page name results.

            Dan Breyen added a comment - - edited

            Per Support, this also happens if you have a longer title of your JSM KB article and you will only get a partial name when you search for the KB article in JSM and then attach it to a customer response.  This affects my JSM customers as they will see the same article with different names for the same article if an Agent attaches a link in a customer response vs the customer finding it on their own in search. See my 'ExampleBehavior' attachment for more details.

            Dan Breyen added a comment - - edited Per Support, this also happens if you have a longer title of your JSM KB article and you will only get a partial name when you search for the KB article in JSM and then attach it to a customer response.  This affects my JSM customers as they will see the same article with different names for the same article if an Agent attaches a link in a customer response vs the customer finding it on their own in search. See my 'ExampleBehavior' attachment for more details.

              Unassigned Unassigned
              b0b849db5d18 Trupti Das
              Affected customers:
              4 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated: