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Bug
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Resolution: Fixed
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Medium
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None
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8
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Severity 3 - Minor
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Issue Summary
The User Management REST API is not working on some Orgs.
Steps to Reproduce
- Generate an admin API key following these steps, on an Org you are an admin.
- Try to call any of the endpoints listed in the User Management REST API.
Expected Results
The user should be able to use the API as expected.
Actual Results
The API returns below error:
{"key":"forbidden.insufficientScope","context":{"message":"Insufficient scope for this action","acceptableScopes":
["manage:org","manage:me:DUMMYSCOPE"]},
"errorKey":"forbidden.insufficient-scope","errorDetail":{"message":"Insufficient scope for this action","acceptableScopes"
["manage:org","manage:me:DUMMYSCOPE"]}}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
[ACCESS-987] User Management REST API is not working on some Organizations
| Remote Link | New: This issue links to "Page (Confluence)" [ 605575 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 605748 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 561865 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 561916 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 556462 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
No worries! I'm glad that you were able to identify the reason and fix the issue. Count on us if you need any help. 
| Support reference count | Original: 7 | New: 8 |
Vitor, in the end it was a tyop on my part, sorry about that! Everything works fine now
Hi everyone, Happy Friday!
We were also able to fix the API keys that were affected by this bug, and therefore I'm closing it.
In case you are still facing any issues to use the API as expected, please, don't hesitate to reach to us at https://support.atlassian.com/contact.
Kind regards and have a great weekend!
Stay safe.
Vitor Á.
Atlassian Cloud Support
Build a cloud app with forge: https://www.atlassian.com/forge