Summary

The "Edit account* functionality is not capable of loading user profiles that have a mismatch on the email domain for the letter case.

How to reproduce

1. Have an organization with a domain verified. (ie: example.com)
2. Have an user that the email was created with uppercase letters on the domain. (ie: user@Example.com)
3. Go to your organization's managed accounts and click to Edit account.

Expected behaviour

The edit account page loads with the profile.

Actual result

An error is displayed.

Notes

The issue is only reproduced for already existing accounts, we've modified the user creation process to always put the emails in lowercase, which avoids this problem for future accounts.

Workaround

There is no workaround, please contact the Atlassian support for assistance, mentioning this bug.