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  1. Admin Experience
  2. AX-332

In Organization, users can claim a domain that has been claimed by G Suite

    • Severity 2 - Major

      Summary

      In Organization menu, users can verify a domain that has been claimed through G Suite. However, this will break the SSO redirection to Google when logging in, as domain claim is overridden

      Steps to Reproduce

      1. Connect your domain to G Suite, sync G Suite to your cloud instance
      2. Create an organization
      3. Claim the domain in the organization

      Expected Results

      Domain Claim in organization should fail for the domain that has been claimed through G Suite

      Actual Results

      Domain Claim successful, and override the G Suite domain claim

      Notes

      In our documentation, we clearly mentioned that it should not be possible:

      • Domain verification
      • If you're using G Suite

        Your users authenticate with Google. Because you verify your domain as part of your integration with Google, you can't verify your domain from your Atlassian Cloud site. If you want to verify your domain, you'll need to disconnect the G Suite integration.

        If your users for another domain aren't connected through G Suite, you can still verify that domain and set a password policy for those users.

      Workaround

      Don't verify the domain again in Organization

            [AX-332] In Organization, users can claim a domain that has been claimed by G Suite

            Rodrigo B. made changes -
            Component/s Original: Domain Claim - Initial Setup [ 53302 ]
            Component/s New: Domain Verification - Initial Setup [ 80145 ]
            Key Original: ACCESS-715 New: AX-332
            Support reference count Original: 2
            Symptom Severity New: Severity 2 - Major [ 14431 ]
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Anusha Rutnam made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 1
            Gautam Venkatesh made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Gautam Venkatesh made changes -
            Assignee Original: Helen [ hxue ] New: Gautam Venkatesh [ gvenkatesh@atlassian.com ]
            Narmada Jayasankar made changes -
            Component/s New: Domain Claim [ 53302 ]
            Dave Meyer made changes -
            Assignee New: Helen [ hxue ]
            Atara Avidan Shachar (Inactive) made changes -
            Component/s Original: Identity Internal - Domain Claims & Password Policy [ 48698 ]
            Key Original: ID-6518 New: ACCESS-715
            Project Original: Identity [ 16810 ] New: Atlassian Access [ 18910 ]
            Michael Andreacchio made changes -
            Workflow Original: reviewflow [ 2515659 ] New: JAC Bug Workflow v3 [ 3258134 ]
            Status Original: Open [ 1 ] New: Needs Triage [ 10030 ]

              gvenkatesh@atlassian.com Gautam Venkatesh
              erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: