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  1. Admin Experience
  2. AX-332

In Organization, users can claim a domain that has been claimed by G Suite

    • Severity 2 - Major

      Summary

      In Organization menu, users can verify a domain that has been claimed through G Suite. However, this will break the SSO redirection to Google when logging in, as domain claim is overridden

      Steps to Reproduce

      1. Connect your domain to G Suite, sync G Suite to your cloud instance
      2. Create an organization
      3. Claim the domain in the organization

      Expected Results

      Domain Claim in organization should fail for the domain that has been claimed through G Suite

      Actual Results

      Domain Claim successful, and override the G Suite domain claim

      Notes

      In our documentation, we clearly mentioned that it should not be possible:

      • Domain verification
      • If you're using G Suite

        Your users authenticate with Google. Because you verify your domain as part of your integration with Google, you can't verify your domain from your Atlassian Cloud site. If you want to verify your domain, you'll need to disconnect the G Suite integration.

        If your users for another domain aren't connected through G Suite, you can still verify that domain and set a password policy for those users.

      Workaround

      Don't verify the domain again in Organization

            [AX-332] In Organization, users can claim a domain that has been claimed by G Suite

            Rodrigo B. made changes -
            Component/s Original: Domain Claim - Initial Setup [ 53302 ]
            Component/s New: Domain Verification - Initial Setup [ 80145 ]
            Key Original: ACCESS-715 New: AX-332
            Support reference count Original: 2
            Symptom Severity New: Severity 2 - Major [ 14431 ]
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Anusha Rutnam made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Atlassian Update - December 2023

            As I did not receive any responses to this comment I am closing this ticket.

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - December 2023 As I did not receive any responses to this comment I am closing this ticket. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Do the watchers of this issue still experience this bug? We have not had any recent reports of it. Thank you!

            Anusha Rutnam added a comment - Do the watchers of this issue still experience this bug? We have not had any recent reports of it. Thank you!
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 1
            Gautam Venkatesh made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

            974df0f29b95 can you take a look at this please

            Gautam Venkatesh added a comment - 974df0f29b95  can you take a look at this please
            Gautam Venkatesh made changes -
            Assignee Original: Helen [ hxue ] New: Gautam Venkatesh [ gvenkatesh@atlassian.com ]
            Narmada Jayasankar made changes -
            Component/s New: Domain Claim [ 53302 ]

              gvenkatesh@atlassian.com Gautam Venkatesh
              erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: