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  1. Admin Experience
  2. AX-1109

Org Admins can't view users' user profiles with access to many products. 

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    • Minor

      Summary

      Org Admins can't view the user profiles of users with access to a large number of products.

      Expected Results

      For the user profile to load.

      Actual Results

      The following error is encountered after waiting for 3 minutes:

      Workaround

      For checking the product access of an external user on a particular site and product:

      1. Clarify what groups are providing product access for the product
      2. Check in the Admin HUB if the user is a member of that group or use Get user groups from Jira API to obtain the group programmatically. 

      To check the product access of a managed Atlassian Account, you can filter the results returned by Get managed accounts in an organization, Organisation API or check the managed account profile in Admin HUB.

        1. image-2024-12-10-16-06-57-273.png
          image-2024-12-10-16-06-57-273.png
          112 kB

            [AX-1109] Org Admins can't view users' user profiles with access to many products. 

            Harish Narayanappa made changes -
            Status Original: In Progress [ 3 ] New: Long Term Backlog [ 12073 ]
            Aneita made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Aneita made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Abdul-Baseet Shabi made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Rodrigo B. made changes -
            Component/s Original: Org Management - Overview / Products [ 71499 ]
            Component/s New: Org Management - Overview [ 80157 ]
            Key Original: ACCESS-2228 New: AX-1109
            Support reference count Original: 7
            Symptom Severity Original: Severity 3 - Minor [ 14432 ] New: Minor [ 16130 ]
            Was this caused by a recent change? Original: No [ 19032 ]
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Aneita made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1027306 ]
            Aneita made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1021926 ]
            pqz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1015370 ]
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 7
            Jason Wang made changes -
            Component/s Original: Profile - View [ 56290 ]
            Component/s New: Org Management - Overview / Products [ 71499 ]
            Key Original: ID-8797 New: ACCESS-2228
            Project Original: Identity [ 16810 ] New: Atlassian Guard [ 18910 ]

              ayang@atlassian.com Aneita
              d2a75811c3d2 Cosmin-Gabriel Moflic
              Affected customers:
              5 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated: