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Suggestion
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Resolution: Unresolved
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None
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2
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Issue Summary
The user session never expires if the user keeps the browser window open and has a continuous internet connection.
Steps to Reproduce
- Configure the session timeout to 2 hours
- Log in to the Atlassian cloud and keep a browser window open for more than 2 hours without doing anything actively.
Expected Results
The user should be re-authenticated as the user's idle timeout session has expired.
The customer expectation is that inactive browser activity shouldn't consider the user as active.
Actual Results
We keep the session active and never trigger the Idle session timeout.
Workaround
- Close all the browser windows.
- mentioned in
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[ACCESS-2201] Terminate the session as per Idle session timeout for browser
Support reference count | Original: 1 | New: 2 |
Remote Link | New: This issue links to "Page (Confluence)" [ 1020161 ] |
Support reference count | New: 1 |
Description |
Original:
h3. Issue Summary
The user session never expires if the user keeps the browser window open and has a continuous internet connection. h3. Steps to Reproduce # Configure the session timeout to 2 hours # Log in to the Atlassian cloud and keep a browser window open for more than 2 hours without doing anything actively. h3. Expected Results The user should be re-authenticated as the user's idle timeout session has expired. In this support ticket, the customer expectation is that inactive browser activity shouldn't consider the user as active. h3. Actual Results We keep the session active and never trigger the Idle session timeout. h3. Workaround * Close all the browser windows. |
New:
h3. Issue Summary
The user session never expires if the user keeps the browser window open and has a continuous internet connection. h3. Steps to Reproduce # Configure the session timeout to 2 hours # Log in to the Atlassian cloud and keep a browser window open for more than 2 hours without doing anything actively. h3. Expected Results The user should be re-authenticated as the user's idle timeout session has expired. The customer expectation is that inactive browser activity shouldn't consider the user as active. h3. Actual Results We keep the session active and never trigger the Idle session timeout. h3. Workaround * Close all the browser windows. |