Current scenario

When using Refined for redirection during login to the JSM Customer Portal, the redirection configured by the Refined application will not be applied during the login phase for portal-only customer users. This is because the login workflow for these users doesn't incorporate the Refined redirection settings.

However, it is important to note that this behavior differs for JSM users with the Agent role, who possess an Atlassian account. The login workflow for these users is distinct, allowing the redirection to function as anticipated.

Expected Outcome

Currently it is an expected behaviour but customer would like to have the redirection possible for portal only customer as well.