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Suggestion
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Resolution: Unresolved
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None
Issue Summary:
Org Admins do not have the option to stop receiving notifications from end users requesting products to be added to their site (JPD, Compass...) or control the product suggestions to them.
Steps to Reproduce
1. Users receive a recommendation for a product on their Home, for example JPD:
2. They select the product and click on "Try it now":
3. A notification request is sent to the Org Admin email address and they also receive a notification inside the Admin Hub:
Expected Results :
The Org Admin should be able to either remove the product suggestion for a product they don't want to have, or stops receiving this type of notification.
Actual Results
The admin can't control this suggestion or notifications.
Workaround
The only workaround to stop receiving notifications would be to add the product and setup the User access settings to none, so no user should be able to request access to the product. This is not ideal as some customers don't want to have the product added to their site.
[AX-1486] Control product suggestion and request notifications
| Component/s | Original: Org Management - Notifications [ 67191 ] | |
| Component/s | New: Org Management - Notifications [ 80156 ] | |
| Key | Original: ACCESS-2033 | New: AX-1486 |
| Support reference count | Original: 6 | |
| Project | Original: Atlassian Guard [ 18910 ] | New: Admin Experience [ 24210 ] |
| Support reference count | Original: 5 | New: 6 |
| Support reference count | Original: 4 | New: 5 |
| Support reference count | Original: 2 | New: 4 |
| Support reference count | Original: 1 | New: 2 |
| Support reference count | New: 1 |
| Description |
Original:
h3. Issue Summary:
Org Admins do not have the option to stop receiving notifications from end users requesting products to be added to their site (JPD, Compass...) or control the product suggestions to them. h3. Steps to Reproduce 1. Users receive a recommendation for a product on their {*}Home{*}, for example JPD: !image-2024-11-12-12-02-21-061.png|width=245,height=272! 2. They select the product and click on "{*}Try it now{*}": !image-2024-11-12-12-02-49-022.png|width=566,height=371! 3. A notification request is sent to the Org Admin email address and they also receive a notification inside the Admin Hub: !image-2024-11-12-12-04-22-629.png|width=686,height=390! h3. Expected Results : The Org Admin should be able to either remove the product suggestion for a product they don't want to have, or stops receiving this type of notification. h3. Actual Results The admin can't control this suggestion or notifications. h3. Workaround The only workaround to stop receiving notifications would be to add the product and setup the *User access settings* to none, so no user should be able to request access to the product. This is not ideal as some customers don't want to have the product added to their site. |
New:
h3. Issue Summary:
Org Admins do not have the option to stop receiving notifications from end users requesting products to be added to their site (JPD, Compass...) or control the product suggestions to them. h3. Steps to Reproduce 1. Users receive a recommendation for a product on their {*}Home{*}, for example JPD: !image-2024-11-14-12-21-17-522.png|width=266,height=276! 2. They select the product and click on "{*}Try it now{*}": !image-2024-11-14-12-21-41-895.png|width=504,height=312! 3. A notification request is sent to the Org Admin email address and they also receive a notification inside the Admin Hub: !image-2024-11-14-12-22-13-880.png|width=508,height=349! h3. Expected Results : The Org Admin should be able to either remove the product suggestion for a product they don't want to have, or stops receiving this type of notification. h3. Actual Results The admin can't control this suggestion or notifications. h3. Workaround The only workaround to stop receiving notifications would be to add the product and setup the *User access settings* to none, so no user should be able to request access to the product. This is not ideal as some customers don't want to have the product added to their site. |
| Attachment | New: image-2024-11-14-12-22-13-880.png [ 470459 ] |
| Attachment | New: image-2024-11-14-12-21-41-895.png [ 470458 ] |
| Attachment | New: image-2024-11-14-12-21-17-522.png [ 470457 ] |