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  1. Admin Experience
  2. AX-408

Display Accurate Deletion Date on Admin Portal for Cancelled Subscriptions

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      When customers cancel their subscriptions, a pop-up for "Cancellation pending" appears in the Admin Portal. However, no information is provided as to when the site is expected to be deleted.

      This lack of information can lead to confusion and uncertainty for the customers, especially when they are trying to delete an Organization they no longer need.

      • The proposed feature is to display the accurate deletion date on the UI once a subscription is cancelled.
      • This will provide customers with a clear timeline of when they can expect the site to be deleted.
      • This feature will enhance transparency and improve the user experience by providing customers with the necessary information to manage their organizations effectively.

            [AX-408] Display Accurate Deletion Date on Admin Portal for Cancelled Subscriptions

            Rodrigo B. made changes -
            Component/s Original: Org Management - Delete [ 61302 ]
            Component/s New: Footprint Management - Delete Organization [ 80154 ]
            Key Original: ACCESS-1847 New: AX-408
            Support reference count Original: 6
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            CST JAC Workato Bot made changes -
            Labels Original: guard-s7 New: ACE-6866 guard-s7
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Mishritha made changes -
            Description Original: When customers cancel their subscriptions, a pop-up for "{*}Cancellation pending{*}" appears in the Admin Portal. However, *no information* is provided as to when the site is expected to be deleted.

            (i) This lack of information can *lead to confusion* and *uncertainty* for the customers, especially when they are trying to delete an Organization they no longer need.
            {panel}
             * The proposed feature is to display the *accurate deletion date on the UI* once a subscription is cancelled.
             * This will provide customers with a *clear timeline* of when they can expect the site to be deleted.
             * This feature will *enhance transparency* and *improve the user experience* by providing customers with the necessary information to manage their Organizations effectively.
            {panel}             		New: When customers cancel their subscriptions, a pop-up for "{*}Cancellation pending{*}" appears in the Admin Portal. However, *no information* is provided as to when the site is expected to be deleted.

            (i) This lack of information can *lead to confusion* and *uncertainty* for the customers, especially when they are trying to delete an Organization they no longer need.
            {panel}
             * The proposed feature is to display the *accurate deletion date on the UI* once a subscription is cancelled.
             * This will provide customers with a *clear timeline* of when they can expect the site to be deleted.
             * This feature will *enhance transparency* and *improve the user experience* by providing customers with the necessary information to manage their organizations effectively.
            {panel}
            Sajan M made changes -
            Link New: This issue relates to ACCESS-1853 [ ACCESS-1853 ]

              a4875432ace9 Veeraraghavan Narasimhan (Inactive)
              6b2285b46f2d Sneha Srivastava
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: