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Suggestion
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Resolution: Unresolved
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6
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At this moment, the Discovered Products feature returns only the products created by Managed accounts:
If the product is created by an unmanaged account but the current owner/org admin of the product is a managed user, the product isn't displayed in the Discovered products list.
Suggestion:
If the user is added as an Organization Administrator, the product should be visible under the Discovered Products list under the Organization where the domain of the managed user is verified.
This feature is particularly important for customers who have their products managed by Partners. Usually, those partners are set as the main billing/technical contact and are responsible for creating the products on the customer's behalf.
If the main technical/billing contact is registered on a domain that isn't verified in the Atlassian Organization, like a partner account, that product isn't listed in the Discovered Products screen.
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[ACCESS-1690] Allow to list products under discovered products if the current owner of the site is a managed account.
| Support reference count | Original: 5 | New: 6 |
| Status | Original: Gathering Interest [ 11772 ] | New: Future Consideration [ 11775 ] |
| Labels | New: guard-s7 |
| Support reference count | Original: 4 | New: 5 |
| Support reference count | Original: 3 | New: 4 |
| Support reference count | Original: 2 | New: 3 |
| Support reference count | Original: 1 | New: 2 |
| Remote Link | New: This issue links to "Page (Confluence)" [ 860879 ] |
| Description |
Original:
At this moment, the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] feature returns only the products *created* by Managed accounts:
!image-2023-12-29-16-54-58-629.png! If the product is created by an unmanaged account but the current owner/org admin of the product is a managed user, the product isn't displayed in the *Discovered products* list. h3. Suggestion: The product should be visible under the Discovered Products list under the Organization where the domain of the managed user is verified, if the user is added as an Organization Administrator. {panel} (!) This feature is particularly important for customers who have their products managed by {*}Partners{*}. Usually, those partners are set as the main billing/technical contact and are responsible for creating the products on the customer's behalf. If the *main technical/billing contact* is registered on a domain that isn't verified in the Atlassian Organization, like a partner account, that product isn't listed in the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] screen. {panel} |
New:
At this moment, the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] feature returns only the products *created* by Managed accounts:
!image-2023-12-29-16-54-58-629.png! If the product is created by an unmanaged account but the current owner/org admin of the product is a managed user, the product isn't displayed in the *Discovered products* list. h3. Suggestion: If the user is added as an Organization Administrator, the product should be visible under the Discovered Products list under the Organization where the domain of the managed user is verified. {panel} (!) This feature is particularly important for customers who have their products managed by {*}Partners{*}. Usually, those partners are set as the main billing/technical contact and are responsible for creating the products on the customer's behalf. If the *main technical/billing contact* is registered on a domain that isn't verified in the Atlassian Organization, like a partner account, that product isn't listed in the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] screen. {panel} |
| Description |
Original:
At this moment, the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] feature returns only the products created by Managed accounts.
If the product is created by an unmanaged account but the current owner/org admin of the product is a managed user then the product should be visible under the Discovered Products list under the Organization where the domain of the managed user is verified. (!) This feature is particularly important for customers who have their products managed by Partners. Usually, those partners are set as the main billing/technical contact. If the main technical/billing contact is registered on a domain that isn't verified in the Atlassian Organization, like a partner account, that product isn't listed in the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] screen. |
New:
At this moment, the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] feature returns only the products *created* by Managed accounts:
!image-2023-12-29-16-54-58-629.png! If the product is created by an unmanaged account but the current owner/org admin of the product is a managed user, the product isn't displayed in the *Discovered products* list. h3. Suggestion: The product should be visible under the Discovered Products list under the Organization where the domain of the managed user is verified, if the user is added as an Organization Administrator. {panel} (!) This feature is particularly important for customers who have their products managed by {*}Partners{*}. Usually, those partners are set as the main billing/technical contact and are responsible for creating the products on the customer's behalf. If the *main technical/billing contact* is registered on a domain that isn't verified in the Atlassian Organization, like a partner account, that product isn't listed in the [Discovered Products|https://support.atlassian.com/organization-administration/docs/review-discovered-products/] screen. {panel} |