Uploaded image for project: 'Atlassian Guard'
  1. Atlassian Guard
  2. ACCESS-1679

Discovered products notification are delayed

XMLWordPrintable

      Issue Summary

      Even you toggled on for 'Email me when users create new products' in Discovered products admin settings, notification are delayed like few days.

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Go to https://admin.atlassian.com/
      2. Open Security > Discovered products
      3. Turned toggle on 'Email me when users create new products'
      4. Create new product by org managed accounts
      5. Confirm the new product listed on Discovered products page

      Expected Results

      Admin receive discovered products notification email accordingly

      Actual Results

      notification are delayed and admin get receive it after few days when product created

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-1679] Discovered products notification are delayed

            Stefaan Vandaele added a comment -

            I have several examples.

            This is an example of a site that appeared under "Discovered products" more than 3 months after creation:

            https://support.atlassian.com/requests/PCS-356930/

            No mail notification was sent either.

            This is a severe security issue for our organization.

             

            Stefaan Vandaele added a comment - I have several examples. This is an example of a site that appeared under "Discovered products" more than 3 months after creation: https://support.atlassian.com/requests/PCS-356930/ No mail notification was sent either. This is a severe security issue for our organization.  
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

            santosh kore added a comment -

            6aa6ce5a27d7 - From the logs we see that last discovered notification was sent to your org(b17181b7-17b6-4e63-8d74-9da2b5671127) on Nov 11th.

            • Are you referring to the email on the same day? 
            • Also, can you pls provide example discovered site details(that you think are delayed), we can research further.

            santosh kore added a comment - 6aa6ce5a27d7 - From the logs we see that last discovered notification was sent to your org(b17181b7-17b6-4e63-8d74-9da2b5671127) on Nov 11th. Are you referring to the email on the same day?  Also, can you pls provide example discovered site details(that you think are delayed), we can research further.
            Wayne Zhao made changes -
            Assignee New: Santosh Kore [ 5b053a5da7f3 ]
            Wayne Zhao made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              5b053a5da7f3 Santosh Kore
              6aa6ce5a27d7 K.Kitajima
              Affected customers:
              4 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: