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  1. Atlassian Guard
  2. ACCESS-1521

Atlassian Cloud App in Okta doesn’t sync group memberships unless pushing them manually

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
    • Group Sync
    • None

      Issue Summary

      Atlassian Cloud App in Okta doesn't sync group memberships to Atlassian unless pushing them manually. Deactivating users and changing group memberships on Okta does not trigger pushing group memberships. Therefore differences in group membership can occur between Atlassian and Okta. Pushing them manually would not be ideal because enterprise users might need to do it for thousands of groups.

      Steps to Reproduce

      1. Configure the user provisioning between Atlassian and Okta
      2. Deactivate users and change group memberships on Okta

      Expected Results

      Deactivating users and changing group membership on Okta etc., trigger pushing group memberships.

      Actual Results

      The user's deactivation status is immediately synced to Atlassian, but nothing triggers pushing group memberships. It can be done manually from the [Push group] tab on Atlassian Cloud App in Okta.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-1521] Atlassian Cloud App in Okta doesn’t sync group memberships unless pushing them manually

              Unassigned Unassigned
              3fb4e7e36438 K. Tajima
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: