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  1. Atlassian Guard
  2. ACCESS-1427

Forge apps might not work as expected if IP allowlist is enabled

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • IP Allowlisting
    • None

      Issue Summary

      When using apps (add-ons) developed with Forge, their macros may not work as expected if the user has IP Allowlisting enabled. Sometimes the macro will throw an error or simply will not work at all.

      Steps to Reproduce

      1. Create/ install an app built with Forge that has a macro;
      2. Try to use the macro provided by the app;

      We noticed the problem happens when the macro / app tries to perform any type of API request, which seems to be blocked by the IP Allowlist.

      Expected Results

      The macro should work without problems.

      Actual Results

      Depending on the macro, it might throw an error os simply not work at all.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-1427] Forge apps might not work as expected if IP allowlist is enabled

            Felipe Oliveira made changes -
            Remote Link Original: This issue links to "ACE-624 (Jira)" [ 655076 ] New: This issue links to "ACE-624 (Hello Jira)" [ 655076 ]
            Rodrigo B. made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 746691 ]
            Rebekkah Dorhout made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 728930 ]
            Rebekkah Dorhout made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 651491 ]
            Aditya Guntupalli made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 1
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 721620 ]
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 721433 ]
            Minh hung Nguyen made changes -
            Component/s Original: Forge - External API Authentication [ 70817 ]
            Component/s New: IP Allowlisting [ 61299 ]
            Key Original: CONFCLOUD-73742 New: ACCESS-1427
            QA Demo Status Original: Not Done [ 14330 ]
            QA Kickoff Status Original: Not Done [ 14234 ]
            Project Original: Confluence Cloud [ 18513 ] New: Atlassian Access [ 18910 ]

              ecf27a037d15 Aditya Guntupalli
              gtworkowski Guilherme T (Inactive)
              Affected customers:
              18 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: