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  1. Admin Experience
  2. AX-324

Project email address configuration does not recognize G-Suite domain verification

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    • Severity 2 - Major
    • 2

      Summary

      Project email address configuration does not recognize G-Suite domain verification

      Steps to Reproduce

      1. Connect your Atlassian Cloud with your G-Suite domain.
      2. Configure your domain SPF/DKIM records as per this documentation
      3. Set a Project email address.

      Expected Results

      IF SPF/DKIM records are well configured, the project email validation will pass and it should start working right away.

      Actual Results

      The project email address will show an error: Domain claimed failed for this domain

      Notes

      As outlined in the documentation, the verification should not be required in G-Suite domains:

      If G Suite is enabled, the domain is managed by G Suite and does not require a Domain Verification. Continue with next step...

      Workaround

      Contact the Atlassian Cloud Support in order to have the workaround applied to your JIRA.

            [AX-324] Project email address configuration does not recognize G-Suite domain verification

            Rodrigo B. made changes -
            Component/s Original: Domain Claim - Initial Setup [ 53302 ]
            Component/s New: Domain Verification - Initial Setup [ 80145 ]
            Key Original: ACCESS-134 New: AX-324
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Michael Andreacchio made changes -
            Workflow Original: reviewflow for IM Bug [ 2740587 ] New: JAC Bug Workflow v3 [ 3332381 ]
            𝔞𝔯𝔲𝔫 (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            𝔞𝔯𝔲𝔫 (Inactive) made changes -
            Status Original: Long Term Roadmap [ 10031 ] New: Open [ 1 ]
            𝔞𝔯𝔲𝔫 (Inactive) made changes -
            Link New: This issue duplicates ID-6537 [ ID-6537 ]
            Rob Saunders made changes -
            Component/s New: Domain Claim [ 53302 ]
            Ren P made changes -
            Component/s Original: G Suite [ 48694 ]
            Key Original: ID-6559 New: AA-134
            Workflow Original: reviewflow [ 2653631 ] New: reviewflow for IM Bug [ 2740587 ]
            Project Original: Identity [ 16810 ] New: Atlassian Access [ 18910 ]
            Ren P made changes -
            Status Original: Open [ 1 ] New: Long Term Roadmap [ 10031 ]
            Matthew Hunter made changes -
            Component/s New: G Suite [ 48694 ]
            Shawn C (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 365345 ]

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: