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  1. Atlassian Guard
  2. ACCESS-1256

Disable SPF record lookup and validation

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      Problem Definition

      The current SPF validation in AdminHub is done through a TXT record which the customer is expected to set up in the domain provider. But in reality, when an email is sent it is the bounce CNAME record that is used for SPF verification. Therefore, SPF validation is no longer needed in Admin Hub.

      Suggested Solution

      • We are disabling that check

      Why this is important

      • Gives confidence to customers that the SPF(DMARC) policies configured are working properly.

      Workaround

      • No known workarounds, if a workaround is found, then it will be added here

            [ACCESS-1256] Disable SPF record lookup and validation

            Shankar Rishikesh added a comment -

            This issue has been fixed now

            It is working for us, SPF record is not required anymore, please try again and give it sometime to validate your record, once done, add your custom email and boom !!!!

            Shankar Rishikesh added a comment - This issue has been fixed now It is working for us, SPF record is not required anymore, please try again and give it sometime to validate your record, once done, add your custom email and boom !!!!
            Alex Li made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Alex Li added a comment -

            SPF record lookup and validation has been disabled. See updated documentation on adding dns records to your domain provider: https://support.atlassian.com/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/

            If you face any issues, please contact support: support.atlassian.com

            Alex Li added a comment - SPF record lookup and validation has been disabled. See updated documentation on adding dns records to your domain provider: https://support.atlassian.com/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/ If you face any issues, please contact support: support.atlassian.com
            SET Analytics Bot made changes -
            Support reference count Original: 15 New: 16
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 694583 ]

            Shankar Rishikesh added a comment -

            I have got some update from Atlassian as this would be implemented by end of this month

             

            Arjun Ganapathy30/Sep/22 08:59 AM

             
            Hello Shankar,

            Hope you are doing great!!
            This is a follow up to make sure you have received my previous communication. As I did not hear back, I thought I will check back with you.

            I have received another update from the Product Team, and we are looking at releasing the fix before the end of October.

            Best Regards,
            Arjun Ganapathy
            Atlassian Cloud Support

            Shankar Rishikesh added a comment - I have got some update from Atlassian as this would be implemented by end of this month   Arjun Ganapathy30/Sep/22 08:59 AM   Hello Shankar, Hope you are doing great!! This is a follow up to make sure you have received my previous communication. As I did not hear back, I thought I will check back with you. I have received another update from the Product Team, and we are looking at releasing the fix before the end of October. Best Regards, Arjun Ganapathy Atlassian Cloud Support
            SET Analytics Bot made changes -
            Support reference count Original: 14 New: 15
            SET Analytics Bot made changes -
            Support reference count Original: 13 New: 14
            SET Analytics Bot made changes -
            Support reference count Original: 12 New: 13
            Srividya Ramaswamy made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]

              48d91e7b076f Srividya Ramaswamy
              dnguyen4 Derrick Nguyen
              Affected customers:
              12 This affects my team
              Watchers:
              28 Start watching this issue

                Created:
                Updated:
                Resolved: