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  1. Jira Data Center
  2. JRASERVER-11074

Mail service should ignore obvious mail bounces

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    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      JIRA's mail service (which processes incoming mails) should have the ability to ignore mail bounces, so that they do not result in new issues (and possible mail loops).

      Of the jira-user bounces I receive:

      • 75% have a Content-Type: multipart/report header
      • 17% are from *mailer-daemon@'
      • 8% are from majordomo, and the subject starts with "BOUNCE" (most people wouldn't get these).

      Of bounces to personal mail, almost 100% are covered by the first two of these heuristics.

      Almost none of these bounces have the Precedence: bulk header, which we added a check for in an attempt to avoid bounces.

      So without going overboard and implementing a full mail filter in JIRA, I think we could identify most mail bounces with 2 simple hardcoded rules.

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          incorporates

          Suggestion - JRASERVER-8863 JIRA MailService should ignore emails with Precedence: bulk header

          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-13111 Email bounces from dead accounts become new issues

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-13123 Assigning a bug to the main Admin user causes an email/commenting loop that locked up JIRA.

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-25258 Strange behavior of JIRA Advanced Mail Handler

          • Medium - Medium priority issues
          • Closed

          Suggestion - JRASERVER-7185 Detect bounced emails

          • Closed
          relates to

          Suggestion - JRACLOUD-11074 Mail service should ignore obvious mail bounces

          • Closed

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              Unassigned Unassigned
              7ee5c68a815f Jeff Turner
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              Dates

                Created:
                Updated: