Details
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Bug
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Resolution: Unresolved
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Medium
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None
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1.8.3
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None
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Windows 8.1 Pro 64Bit
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Severity 2 - Major
Description
Source Tree Won't Load...
I was able to get it to load by wiping our the profile in appdata, within 24 hours, the app will not open again.
we have uninstalled, rebooted, reinstall, rebooted.
We have also Unloaded AV and tried again - Same issue.
See Events the following errors from the windows event log
Any Help would be appreciated...
Thank You in advance for your help...
Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Configuration.XmlUtil..ctor(System.IO.Stream, System.String, Boolean, System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.Configuration..ctor(System.String, System.Type, System.Object[])
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(System.Configuration.ConfigurationFileMap, Boolean, System.Configuration.ConfigurationUserLevel, System.String)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(System.Configuration.ConfigurationFileMap, Boolean, System.Configuration.ConfigurationUserLevel, System.String, Boolean)
at SourceTree.App.SetStartupJIT()
at SourceTree.App..ctor()
at SourceTree.App.Main()
Faulting application name: SourceTree.exe, version: 1.8.3.0, time stamp: 0x56f18db8
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18264, time stamp: 0x56e1bd71
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0x1790
Faulting application start time: 0x01d1a1634cf57141
Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 8b4501c1-0d56-11e6-82b1-f8b156e41ae4
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Windows Error Reporting
Date: 4/28/2016 10:33:25 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Description:
Fault bucket 129052696454, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: SourceTree.exe
P2: 1.8.3.0
P3: 56f18db8
P4: System.Xml
P5: 4.6.1064.2
P6: 565f9c84
P7: b79
P8: 27
P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
P10:
Attached files:
C:\Users\user.name\AppData\Local\Temp\WERE6E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\user.name\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SourceTree.exe_e958a80f7b01687d4ffc7d18d3115765b2539_0922415d_23c710b0
Analysis symbol:
Rechecking for solution: 0
Report Id: 8b4501c1-0d56-11e6-82b1-f8b156e41ae4
Report Status: 0
Hashed bucket: bd3d12e3a4cffce741da5df1c5827a10
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-28T15:33:25.000000000Z" />
<EventRecordID>272313</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>129052696454</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>SourceTree.exe</Data>
<Data>1.8.3.0</Data>
<Data>56f18db8</Data>
<Data>System.Xml</Data>
<Data>4.6.1064.2</Data>
<Data>565f9c84</Data>
<Data>b79</Data>
<Data>27</Data>
<Data>IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW</Data>
<Data>
</Data>
<Data>
C:\Users\User.Name\AppData\Local\Temp\WERE6E.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\User.name\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SourceTree.exe_e958a80f7b01687d4ffc7d18d3115765b2539_0922415d_23c710b0</Data>
<Data>
</Data>
<Data>0</Data>
<Data>8b4501c1-0d56-11e6-82b1-f8b156e41ae4</Data>
<Data>0</Data>
<Data>bd3d12e3a4cffce741da5df1c5827a10</Data>
</EventData>
</Event>