XMLWordPrintable

Details

    • Bug
    • Resolution: Unresolved
    • Medium
    • None
    • 1.8.3
    • General
    • None
    • Windows 8.1 Pro 64Bit

    • Severity 2 - Major

    Description

      Source Tree Won't Load...

      I was able to get it to load by wiping our the profile in appdata, within 24 hours, the app will not open again.

      we have uninstalled, rebooted, reinstall, rebooted.

      We have also Unloaded AV and tried again - Same issue.

      See Events the following errors from the windows event log

      Any Help would be appreciated...

      Thank You in advance for your help...

      Application: SourceTree.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Xml.XmlException
      at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
      at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
      at System.Configuration.XmlUtil..ctor(System.IO.Stream, System.String, Boolean, System.Configuration.ConfigurationSchemaErrors)
      at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()

      Exception Info: System.Configuration.ConfigurationErrorsException
      at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
      at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
      at System.Configuration.Configuration..ctor(System.String, System.Type, System.Object[])
      at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(System.Configuration.ConfigurationFileMap, Boolean, System.Configuration.ConfigurationUserLevel, System.String)
      at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(System.Configuration.ConfigurationFileMap, Boolean, System.Configuration.ConfigurationUserLevel, System.String, Boolean)
      at SourceTree.App.SetStartupJIT()
      at SourceTree.App..ctor()
      at SourceTree.App.Main()

      Faulting application name: SourceTree.exe, version: 1.8.3.0, time stamp: 0x56f18db8
      Faulting module name: KERNELBASE.dll, version: 6.3.9600.18264, time stamp: 0x56e1bd71
      Exception code: 0xe0434352
      Fault offset: 0x0000000000008a5c
      Faulting process id: 0x1790
      Faulting application start time: 0x01d1a1634cf57141
      Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
      Faulting module path: C:\Windows\system32\KERNELBASE.dll
      Report Id: 8b4501c1-0d56-11e6-82b1-f8b156e41ae4
      Faulting package full name:
      Faulting package-relative application ID:

      Log Name: Application
      Source: Windows Error Reporting
      Date: 4/28/2016 10:33:25 AM
      Event ID: 1001
      Task Category: None
      Level: Information
      Keywords: Classic
      User: N/A
      Description:
      Fault bucket 129052696454, type 5
      Event Name: CLR20r3
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: SourceTree.exe
      P2: 1.8.3.0
      P3: 56f18db8
      P4: System.Xml
      P5: 4.6.1064.2
      P6: 565f9c84
      P7: b79
      P8: 27
      P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
      P10:

      Attached files:
      C:\Users\user.name\AppData\Local\Temp\WERE6E.tmp.WERInternalMetadata.xml

      These files may be available here:
      C:\Users\user.name\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SourceTree.exe_e958a80f7b01687d4ffc7d18d3115765b2539_0922415d_23c710b0

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 8b4501c1-0d56-11e6-82b1-f8b156e41ae4
      Report Status: 0
      Hashed bucket: bd3d12e3a4cffce741da5df1c5827a10
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-04-28T15:33:25.000000000Z" />
      <EventRecordID>272313</EventRecordID>
      <Channel>Application</Channel>
      <Security />
      </System>
      <EventData>
      <Data>129052696454</Data>
      <Data>5</Data>
      <Data>CLR20r3</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>SourceTree.exe</Data>
      <Data>1.8.3.0</Data>
      <Data>56f18db8</Data>
      <Data>System.Xml</Data>
      <Data>4.6.1064.2</Data>
      <Data>565f9c84</Data>
      <Data>b79</Data>
      <Data>27</Data>
      <Data>IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW</Data>
      <Data>
      </Data>
      <Data>
      C:\Users\User.Name\AppData\Local\Temp\WERE6E.tmp.WERInternalMetadata.xml</Data>
      <Data>C:\Users\User.name\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SourceTree.exe_e958a80f7b01687d4ffc7d18d3115765b2539_0922415d_23c710b0</Data>
      <Data>
      </Data>
      <Data>0</Data>
      <Data>8b4501c1-0d56-11e6-82b1-f8b156e41ae4</Data>
      <Data>0</Data>
      <Data>bd3d12e3a4cffce741da5df1c5827a10</Data>
      </EventData>
      </Event>

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            Unassigned Unassigned
            83522dfbee2b Clay Watson
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            Dates

              Created:
              Updated: