Details
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Bug
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Resolution: Fixed
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Low
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None
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None
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Severity 2 - Major
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Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Service Desk emails are send repeatedly every 1 minute.
JIRA logs: ERROR ServiceRunner [c.a.scheduler.core.JobLauncher] Scheduled job with ID 'sd.custom.notification.batch.send' failed
Environment
- JIRA Service Desk 1000.445.0
JIRA logs the error
2016-10-11 22:29:13,532 Caesium-1-4 ERROR ServiceRunner [c.a.scheduler.core.JobLauncher] Scheduled job with ID 'sd.custom.notification.batch.send' failed java.lang.IllegalArgumentException: Illegal character in query at index 123: https://site.atlassian.net/servicedesk/customershim/secure/attachment/24804/24804_image001.png?fromIssue=28310<https://site.atlassian.net/servicedesk/customershim/secure/attachment/24804/24804_image001.png?fromIssue=28310> at java.net.URI.create(URI.java:852) at javax.ws.rs.core.UriBuilder.fromUri(UriBuilder.java:95) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.addFromIssueQueryString(CustomerTextRendererImpl.java:109) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.lambda$addQueryStringToAttachmentLinks$1(CustomerTextRendererImpl.java:103) at java.util.ArrayList.forEach(ArrayList.java:1249) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.addQueryStringToAttachmentLinks(CustomerTextRendererImpl.java:100) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.addQueryStringToCustomerLinks(CustomerTextRendererImpl.java:83) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.lambda$updateCustomerTextIntertal$2(CustomerTextRendererImpl.java:141) at io.atlassian.fugue.Option$Some.forEach(Option.java:454) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.updateCustomerTextIntertal(CustomerTextRendererImpl.java:141) at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.updateEmailTextForCustomer(CustomerTextRendererImpl.java:133) at com.atlassian.servicedesk.internal.notifications.render.StylingBodyFinaliserImpl.buildMultiPartHtmlEmailBody(StylingBodyFinaliserImpl.java:79) at com.atlassian.servicedesk.internal.notifications.render.StylingBodyFinaliserImpl.buildMessageBodyForRecipient(StylingBodyFinaliserImpl.java:72) at com.atlassian.servicedesk.internal.notifications.render.StylingBodyFinaliserImpl.lambda$buildHtmlBody$0(StylingBodyFinaliserImpl.java:55) at io.atlassian.fugue.Either$RightProjection.map(Either.java:856) at io.atlassian.fugue.Either.map(Either.java:216) at com.atlassian.servicedesk.internal.notifications.render.StylingBodyFinaliserImpl.buildHtmlBody(StylingBodyFinaliserImpl.java:55) ... 2 filtered at java.lang.reflect.Method.invoke(Method.java:498) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) at com.sun.proxy.$Proxy4267.buildHtmlBody(Unknown Source) at com.atlassian.servicedesk.plugins.notifications.internal.rendering.StylingEmailBodyRendererHelper.lambda$renderHtmlBody$2(StylingEmailBodyRendererHelper.java:67) at com.atlassian.pocketknife.step.EitherStep3.lambda$null$0(EitherStep3.java:26) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870) at io.atlassian.fugue.Either.flatMap(Either.java:230) at com.atlassian.pocketknife.step.EitherStep3.lambda$null$1(EitherStep3.java:26) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870) at io.atlassian.fugue.Either.flatMap(Either.java:230) at com.atlassian.pocketknife.step.EitherStep3.lambda$then$2(EitherStep3.java:25) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870) at io.atlassian.fugue.Either.flatMap(Either.java:230) at com.atlassian.pocketknife.step.EitherStep3.then(EitherStep3.java:24) at com.atlassian.servicedesk.plugins.notifications.internal.rendering.StylingEmailBodyRendererHelper.renderHtmlBody(StylingEmailBodyRendererHelper.java:66) at com.atlassian.servicedesk.plugins.notifications.internal.rendering.NotificationEmailBodyRendererImpl.renderHtmlBody(NotificationEmailBodyRendererImpl.java:105) at com.atlassian.servicedesk.plugins.notifications.internal.rendering.NotificationEmailBodyRendererImpl.renderBodyInternal(NotificationEmailBodyRendererImpl.java:93) at com.atlassian.servicedesk.plugins.notifications.internal.rendering.NotificationEmailBodyRendererImpl.renderBatchBody(NotificationEmailBodyRendererImpl.java:63) at com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationBatchDispatcher.buildEmail(NotificationBatchDispatcher.java:151) at com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationBatchDispatcher.dispatchMail(NotificationBatchDispatcher.java:130) at com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationBatchDispatcher.lambda$dispatchEmailPerIssueAndRecipient$3(NotificationBatchDispatcher.java:106) at com.atlassian.pocketknife.step.EitherStep4.lambda$null$8(EitherStep4.java:45) at io.atlassian.fugue.Either$RightProjection.map(Either.java:856) at io.atlassian.fugue.Either.map(Either.java:216) at com.atlassian.pocketknife.step.EitherStep4.lambda$null$9(EitherStep4.java:45) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870) at io.atlassian.fugue.Either.flatMap(Either.java:230) at com.atlassian.pocketknife.step.EitherStep4.lambda$null$10(EitherStep4.java:44) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870) at io.atlassian.fugue.Either.flatMap(Either.java:230) at com.atlassian.pocketknife.step.EitherStep4.lambda$yield$11(EitherStep4.java:43) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:870) at io.atlassian.fugue.Either.flatMap(Either.java:230) at com.atlassian.pocketknife.step.EitherStep4.yield(EitherStep4.java:42) at com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationBatchDispatcher.dispatchEmailPerIssueAndRecipient(NotificationBatchDispatcher.java:106) at com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationBatchDispatcher.dispatchEmail(NotificationBatchDispatcher.java:89) at com.atlassian.servicedesk.plugins.notifications.internal.scheduler.NotificationBatchJobRunner.sendBatchedMails(NotificationBatchJobRunner.java:54) at com.atlassian.servicedesk.plugins.notifications.internal.scheduler.NotificationBatchJobRunner.runJob(NotificationBatchJobRunner.java:41) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) at java.lang.Thread.run(Thread.java:745) Caused by: java.net.URISyntaxException: Illegal character in query at index 123: https://site.atlassian.net/servicedesk/customershim/secure/attachment/24804/24804_image001.png?fromIssue=28310<https://site.atlassian.net/servicedesk/customershim/secure/attachment/24804/24804_image001.png?fromIssue=28310> at java.net.URI$Parser.fail(URI.java:2848) at java.net.URI$Parser.checkChars(URI.java:3021) at java.net.URI$Parser.parseHierarchical(URI.java:3111) at java.net.URI$Parser.parse(URI.java:3053) at java.net.URI.<init>(URI.java:588) ... 84 more
Workaround
- Disable Outgoing mail Log to prevent more emails from being sent
- Contact support.atlassian.com to find and fix the problematic notification
- Enable Outgoing mail log
Attachments
Issue Links
- relates to
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JSDCLOUD-4380 Notifications job fails with Illegal characters and resends emails every 1 minute
- Closed
- details
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