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UIS:
605
Support reference count:
25
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

It's possible to mention people in a comment or description, but you need to:

By entering the below this works:

[~username]

It would be nicer if a user selector like in JIRA could appear when typing something beginning with "@".

is duplicated by

JSDSERVER-289 Cannot mention user on entry form on jira service desk

is related to

JSDSERVER-1476 Unable to @mention Customer or Request Participant

relates to

JSDCLOUD-288 As a customer I want to be able to mention specific people easily in comments and descriptions

JSDCLOUD-8026 Support mentions in Customer portal

JSDCLOUD-1476 Unable to @mention Customer or Request Participant

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(15 mentioned in)