"Help Center" and request creation process should allow anonymous user access

 
Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://vlj0f02d.optimalworkshop.com/optimalsort/p
 
Thank you again for all your continuous feedback!
 
JIRA Service Desk team

Problem Definition

Currently, the Help Center experience needs users to be logged in. This feels very counter-intuitive in external support Servicedesk world. We miss opportunity to help customers search our knowledge sources, provide them valuable links to the documentation and other information.

Suggested Solution

Besides that, having the request creation process requiring login increases friction for some cases. What I envision as great service will be explaining your request and providing contact information (= email). Once we see that this email already exists, we will ask the customer to log in. Otherwise, we will offer a sign up.