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  1. Jira Service Management Data Center
  2. JSDSERVER-4021

Creating a Service Desk project with a shared configuration results in a "Hmm... we couldn't create your project due to an unknown error" message

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When creating a Service Desk project using a shared configuration, the creation dialogue will display as error as shown in the attached screenshot. This issue does not appear to surface in a newly setup environment. It has so far only surfaced in existing environments

      Steps to Reproduce

      1. Create a new Service Desk "Service Desk A"
      2. Create another Service Desk using the "Create with shared configuration" option in the bottom of the dialogue
      3. Name the Service Desk "Service Desk B"

      Expected Results

      The Service Desk B gets created with the shared configuration

      Actual Results

      The error in the attached screenshot will get displayed. The Service Desk B will not get created.
      The below exception is thrown in the atlassian-jira.log file:

      2016-07-05 08:10:16,843 http-nio-8080-exec-3 ERROR <user> 490x247x1 1vd928d 0:0:0:0:0:0:0:1 /rest/project-templates/1.0/createshared/11102 [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id servicedesk-project-create-handler threw an exception while handling a notification about a project being created
java.util.NoSuchElementException: None.get
	at scala.None$.get(Option.scala:347)
	at scala.None$.get(Option.scala:345)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedReportCreationService.createDefaultReports(GettingStartedReportCreationService.scala:43)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createOrReEnableServiceDeskForExistingProject$2.apply(GettingStartedService.scala:316)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createOrReEnableServiceDeskForExistingProject$2.apply(GettingStartedService.scala:275)
	at scalaz.$bslash$div.map(Either.scala:111)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.createOrReEnableServiceDeskForExistingProject(GettingStartedService.scala:275)
	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService.createServiceDeskWithSharedConfig(GettingStartedService.scala:327)
	at com.atlassian.servicedesk.internal.project.type.ServiceDeskProjectHelper.createServiceDeskForSharedConfigProject(ServiceDeskProjectHelper.java:49)
	at com.atlassian.servicedesk.internal.project.type.ServiceDeskProjectCreateHandler.onProjectCreated(ServiceDeskProjectCreateHandler.java:33)
	at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:36)
	at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:393)
	at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:378)
	at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:348)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy183.createProject(Unknown Source)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
	at com.sun.proxy.$Proxy183.createProject(Unknown Source)
	at com.atlassian.jira.projecttemplates.rest.CreateSharedProjectResource.createSharedProject(CreateSharedProjectResource.java:76)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
	... 91 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 22 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
	at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
	... 54 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)
2016-07-05 08:10:17,143 http-nio-8080-exec-3 ERROR <user> 490x247x1 1vd928d 0:0:0:0:0:0:0:1 /rest/project-templates/1.0/createshared/11102 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
	at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:396)
	at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:378)
	at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:348)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	... 1 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy183.createProject(Unknown Source)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
	at com.sun.proxy.$Proxy183.createProject(Unknown Source)
	at com.atlassian.jira.projecttemplates.rest.CreateSharedProjectResource.createSharedProject(CreateSharedProjectResource.java:76)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
	... 91 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 22 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
	at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
	... 54 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

      Workaround

      There currently is no workaround to create a Service Desk project with a shared configuration if your environment is impacted by this error. The only option is to create a clean Service Desk and manually add the configurations to match

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-4021 Creating a Service Desk project with a shared configuration results in a "Hmm... we couldn't create your project due to an unknown error" message

          • Medium - Medium priority issues
          • Closed

          FREE-1328 Loading...

          is cloned by

          JSMDC-4224 Loading...

          is resolved by

          GHS-137486 Loading...

          mentioned in

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          was cloned as

          TESLA-742 Loading...

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            People

              Unassigned Unassigned
              mnassette MJ (Inactive)
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              44 Vote for this issue
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              Dates

                Created:
                Updated:
                Resolved:

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