Details
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Bug
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Resolution: Cannot Reproduce
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Medium
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None
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None
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None
Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Customer is getting Communications Breakdown - Close this dialog and press refresh in your browser error popup when attempting to add additional participants to a JIRA Service Desk ticket
Environment
Cloud
JIRA v1000.73.0
JIRA Service Desk v3.2.0-OD-15-001-D20160604T051209
Steps to Reproduce
- Open a ticket within Service Desk
- Attempt to add an additional Request Participant
Expected Results
Additional user should be added
Actual Results
Error popup is displayed
Small loading gear is seen in the add participant inline edit box
Following errors are seen within the JIRA Logs
2016-06-15 07:48:50.168274500 2016-06-15 07:48:50,163 http-nio-3010-exec-11 WARN sysadmin 468x23219x1 63xfai 4.15.43.214 /browse/HDIS-2358 [c.a.j.i.search.util.SearchPropertiesManager] Invalid filter ID in user preferences: 2016-06-15 07:48:59.586863500 2016-06-15 07:48:59,580 http-nio-3010-exec-9 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.IllegalArgumentException: Cannot format given Object as a Number] with root cause 2016-06-15 07:48:59.586865500 java.lang.IllegalArgumentException: Cannot format given Object as a Number 2016-06-15 07:48:59.586865500 at java.text.NumberFormat.format(NumberFormat.java:248) 2016-06-15 07:48:59.586866500 at java.text.Format.format(Format.java:157) 2016-06-15 07:48:59.586878500 at java.text.MessageFormat.subformat(MessageFormat.java:1262) 2016-06-15 07:48:59.586878500 at java.text.MessageFormat.format(MessageFormat.java:865) 2016-06-15 07:48:59.586879500 at java.text.Format.format(Format.java:157) 2016-06-15 07:48:59.586879500 at com.atlassian.jira.i18n.BackingI18n.formatI18nMsg(BackingI18n.java:249) 2016-06-15 07:48:59.586879500 at com.atlassian.jira.i18n.BackingI18n.getText(BackingI18n.java:157)
Noticed that the following error is thrown each time the above stack trace is thrown:
2016-06-15 08:21:48.233860500 Jun 15, 2016 8:21:48 AM com.sun.jersey.spi.container.servlet.WebComponent filterFormParameters 2016-06-15 08:21:49.730161500 2016-06-15 08:21:49,730 http-nio-3010-exec-20 WARN sysadmin 501x27280x1 63xfai 4.15.43.214 /browse/HDIS-2361 [c.a.j.i.search.util.SearchPropertiesManager] Invalid filter ID in user preferences:
Attachments
Issue Links
- relates to
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- Closed
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- is related to
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JST-202000 Loading...