Details
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Bug
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Resolution: Fixed
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Low
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3.1.1
Description
Summary
When the jira.text.field.character.limit is set to 0, this breaks Service Desk Mail Handler when processing emails to create issues.
Environment
JSD 3.1.1
Steps to Reproduce
- Navigate through JIRA Administration Menu > System > Advanced Settings, set the advanced setting parameter jira.text.field.character.limit to 0.
- Configure Service Desk Email Channel to create issues.
Expected Results
Issues are created from email with unlimited text character limits.
Actual Results
- No issues are created via Service Desk Email Channel
- The following is thrown in the atlassian-jira-incoming-mail.log
2016-03-10 22:25:41,641 ERROR [] Caesium-1-1 anonymous Exception when MailHandlerWorker handles message: java.lang.IllegalArgumentException: Minimum abbreviation width is 4 at org.apache.commons.lang.StringUtils.abbreviate(StringUtils.java:5920) [commons-lang-2.6.jar:2.6] ... at com.atlassian.servicedesk.internal.feature.emailchannel.EmailUtil.processMessageBody(EmailUtil.java:60) [?:?] at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailParser.parse(IncomingEmailParser.java:60) [?:?] at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueInJiraContext(IncomingEmailManager.scala:190) [?:?]
Attachments
Issue Links
- was cloned as
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