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Details

Type: Bug
Resolution: Fixed
Priority: Low
Component/s: Email - Incoming
Labels:
- affects-cloud

Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Summary

When an e-mail is sent in to the JSD mail handler that contains a character not parsable by the HtmlToWikiTextConverter, an exception is thrown and error is visible in the mail processing logs.

Environment

JIRA Service Desk v3.2.0-OD-03

How to Diagnose

If an email is sent in and an issue is not created, check the processing logs for the mail account at the following URL:
https://<instance>.atlassian.net/secure/admin/SDMailInfo.jspa

Click View log to the right of the e-mail address used for your Service Desk, then click the Processing Log tab. The error String index out of range: 0 will be in the Details column.

Expected Results

E-mail is parsed successfully and a JSD issue is created with the e-mail contents.

Actual Results

The below exception is thrown in the JIRA log file:

2016-02-19 17:16:16,669 Caesium-1-2 ERROR anonymous     [c.a.m.incoming.jepp.processor] Exception when MailHandlerWorker handles message:
java.lang.StringIndexOutOfBoundsException: String index out of range: 0
	at java.lang.String.charAt(String.java:646)
	at com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter$FormattingVisitor.head(HtmlToWikiTextConverter.java:133)
	at org.jsoup.select.NodeTraversor.traverse(NodeTraversor.java:31)
	at com.atlassian.mail.converters.wiki.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:88)
	at com.atlassian.mail.HtmlToWikiTextConverter.convert(HtmlToWikiTextConverter.java:27)
	at com.atlassian.mail.MailUtils$1.convert(MailUtils.java:206)
	at com.atlassian.mail.MailUtils.extractTextFromPart(MailUtils.java:537)
	at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:487)
	at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:465)
	at com.atlassian.mail.MailUtils.getBody(MailUtils.java:225)
	at com.atlassian.mail.MailUtils.getBody(MailUtils.java:210)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailParser.parse(IncomingEmailParser.java:41)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueInJiraContext(IncomingEmailManager.scala:191)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailManager.createIssueFromEmail(IncomingEmailManager.scala:171)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:146)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$createNewIssueWithMailChannel$2.apply(IncomingEmailService.scala:145)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.createNewIssueWithMailChannel(IncomingEmailService.scala:145)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:102)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$bd7392fa9edbf4ccadfa49f2f55a2a$$$$OrCommentOnIssueWithMailChannel$1.apply(IncomingEmailService.scala:99)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$$$$f0a28e2c59a8a5c0c52a37404eee56bd$$$$nEmailContext$1$$anonfun$apply$16.apply(IncomingEmailService.scala:166)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.inCustomerContext(CustomerContextUtil.scala:24)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext$1.apply(IncomingEmailService.scala:165)
	at com.atlassian.servicedesk.internal.utils.context.AuthenticationContextUtil$.runAsUser(AuthenticationContextUtil.scala:15)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$inEmailContext(IncomingEmailService.scala:163)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.com$atlassian$servicedesk$internal$feature$emailchannel$IncomingEmailService$$createNewOrCommentOnIssueWithMailChannel(IncomingEmailService.scala:99)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:79)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2$$anonfun$apply$3.apply(IncomingEmailService.scala:78)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:78)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1$$anonfun$apply$2.apply(IncomingEmailService.scala:77)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:77)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService$$anonfun$1.apply(IncomingEmailService.scala:76)
	at scalaz.$bslash$div.flatMap(Either.scala:134)
	at com.atlassian.servicedesk.internal.feature.emailchannel.IncomingEmailService.processEmailWithMailChannel(IncomingEmailService.scala:76)
	at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.processMessage(SDMailHandler.scala:41)
	at com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler.handleNewMessage(SDMailHandler.scala:25)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailHandlerWorker.handle(MailHandlerWorker.java:64)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.processMailItem(MailProcessorWorker.java:129)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorWorker.process(MailProcessorWorker.java:76)
	at com.atlassian.jira.internal.mail.processor.feature.processor.MailProcessorService.run(MailProcessorService.java:36)
	at com.atlassian.jira.internal.mail.processor.services.MailProcessorExecutor.run(MailProcessorExecutor.java:30)
	at com.atlassian.jira.internal.mail.processor.services.AbstractMailExecutor.execute(AbstractMailExecutor.java:42)
	at com.atlassian.jira.internal.mail.processor.services.MailJobRunner.runJob(MailJobRunner.java:35)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
	at java.lang.Thread.run(Thread.java:745)

Workaround

Contact Atlassian Cloud Support(https://support.atlassian.com/) to disable the HtmlToWikiTextConverter.

Attachments

Issue Links

is related to: QUALITY-310 Loading...

HtmlToWikiTextConverter throws an exception when parsing some characters in an email