Details
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Bug
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Resolution: Fixed
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Low
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2.5.3
Description
Summary
JIRA Service Desk fails to send E-Mail's to service desk Customers when Service Desk version 2.5.3 is running on JIRA 6.4.1.
Environment
This is reproduciable in JIRA instances using JIRA Service Desk who communicate with their customers via E-mail.
Steps to Reproduce
- Create an Update on a JIRA Service Desk Issue that is expected to update a Customer.
- Observe an Error is produced in the logs when the E-mail is sent.
- The Customer never recieves an E-mail.
Expected Results
- When an update is sent, and an E-mail is to be sent, it should succesessfully send without failure.
Actual Results
An Exception is thrown in the atlassian-jira.log
2015-08-20 10:30:00,000 Sending mailitem com.atlassian.servicedesk.internal.notifications.model.ServiceDeskDeferredMailQueueItem@1a84916f ERROR Ty.Burrell@modernexample.com Mail Queue Service [servicedesk.squalor.notifications.EmailContextRunner] Unable to execute callable in empty context java.lang.NullPointerException at com.atlassian.jira.plugin.webresource.JiraWebResourceIntegration.getBaseUrl(JiraWebResourceIntegration.java:127) at com.atlassian.plugin.webresource.WebResourceUrlProviderImpl.getBaseUrl(WebResourceUrlProviderImpl.java:103) at sun.reflect.GeneratedMethodAccessor645.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:134) at com.sun.proxy.$Proxy357.getBaseUrl(Unknown Source) <+2> (DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy4701.getBaseUrl(Unknown Source) at com.atlassian.servicedesk.internal.feature.customer.request.IssueUrlConverter.getOrCreateIssueUrlCapturingPattern(IssueUrlConverter.java:209) at com.atlassian.servicedesk.internal.feature.customer.request.IssueUrlConverter.extractIssueUrls(IssueUrlConverter.java:92) at com.atlassian.servicedesk.internal.feature.customer.request.IssueUrlConverter.replaceIssueUrlsWithPortalRequestUrls(IssueUrlConverter.java:61) at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.buildCommentStreamItem(RequestActivityProvider.scala:79) at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:165) at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:164) at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244) at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244) at scala.collection.mutable.ResizableArray$class.foreach(ResizableArray.scala:59) at scala.collection.mutable.ArrayBuffer.foreach(ArrayBuffer.scala:47) at scala.collection.TraversableLike$class.map(TraversableLike.scala:244) at scala.collection.AbstractTraversable.map(Traversable.scala:105) at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getActivity(RequestActivityProvider.scala:164) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueViewCommon(IssueViewProvider.scala:162) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.com$atlassian$servicedesk$internal$feature$customer$request$IssueViewProvider$$getIssueView(IssueViewProvider.scala:132) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider$$anonfun$getIssueViewOrDefault$1$$anonfun$apply$4.apply(IssueViewProvider.scala:95) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider$$anonfun$getIssueViewOrDefault$1$$anonfun$apply$4.apply(IssueViewProvider.scala:93) at scalaz.$bslash$div$class.map(Either.scala:94) at scalaz.$bslash$div$minus.map(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider$$anonfun$getIssueViewOrDefault$1.apply(IssueViewProvider.scala:93) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider$$anonfun$getIssueViewOrDefault$1.apply(IssueViewProvider.scala:92) at scalaz.$bslash$div$class.flatMap(Either.scala:117) at scalaz.$bslash$div$minus.flatMap(Either.scala:283) at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueViewOrDefault(IssueViewProvider.scala:92) at com.atlassian.servicedesk.internal.notifications.render.SDIssueNotificationRenderer$$anon$1.call(SDIssueNotificationRenderer.scala:226) at com.atlassian.servicedesk.internal.notifications.render.SDIssueNotificationRenderer$$anon$1.call(SDIssueNotificationRenderer.scala:224) at com.atlassian.servicedesk.squalor.notifications.EmailContextRunner.call(EmailContextRunner.java:36) at com.atlassian.servicedesk.internal.notifications.render.SDIssueNotificationRenderer.com$atlassian$servicedesk$internal$notifications$render$SDIssueNotificationRenderer$$getCustomerRequestView(SDIssueNotificationRenderer.scala:224) at com.atlassian.servicedesk.internal.notifications.render.SDIssueNotificationRenderer$$anonfun$createIssueCommentedNotification$1.apply(SDIssueNotificationRenderer.scala:74) at com.atlassian.servicedesk.internal.notifications.render.SDIssueNotificationRenderer$$anonfun$createIssueCommentedNotification$1.apply(SDIssueNotificationRenderer.scala:73) at com.atlassian.servicedesk.internal.utils.context.AuthenticationContextUtil$.runAsUser(AuthenticationContextUtil.scala:15) at com.atlassian.servicedesk.internal.notifications.render.SDRendererUtils.runAsUser(SDRendererUtils.scala:112) at com.atlassian.servicedesk.internal.notifications.render.SDIssueNotificationRenderer.createIssueCommentedNotification(SDIssueNotificationRenderer.scala:73) at com.atlassian.servicedesk.internal.notifications.ServiceDeskNotificationManager$$anon$2$$anonfun$run$2$$anonfun$apply$3.apply(ServiceDeskNotificationManager.scala:87) at com.atlassian.servicedesk.internal.notifications.ServiceDeskNotificationManager$$anon$2$$anonfun$run$2$$anonfun$apply$3.apply(ServiceDeskNotificationManager.scala:87) at com.atlassian.servicedesk.internal.notifications.ServiceDeskNotificationManager.com$atlassian$servicedesk$internal$notifications$ServiceDeskNotificationManager$$sendNotification(ServiceDeskNotificationManager.scala:256) at com.atlassian.servicedesk.internal.notifications.ServiceDeskNotificationManager$$anon$2$$anonfun$run$2.apply(ServiceDeskNotificationManager.scala:86) at com.atlassian.servicedesk.internal.notifications.ServiceDeskNotificationManager$$anon$2$$anonfun$run$2.apply(ServiceDeskNotificationManager.scala:85) at scala.collection.immutable.List.foreach(List.scala:318) at com.atlassian.servicedesk.internal.notifications.ServiceDeskNotificationManager$$anon$2.run(ServiceDeskNotificationManager.scala:85) at com.atlassian.servicedesk.internal.notifications.model.ServiceDeskDeferredMailQueueItem$$anon$1$$anonfun$run$1.apply$mcV$sp(ServiceDeskDeferredMailQueueItem.scala:53) at com.atlassian.servicedesk.internal.notifications.model.ServiceDeskDeferredMailQueueItem$$anon$1$$anonfun$run$1.apply(ServiceDeskDeferredMailQueueItem.scala:52) at com.atlassian.servicedesk.internal.notifications.model.ServiceDeskDeferredMailQueueItem$$anon$1$$anonfun$run$1.apply(ServiceDeskDeferredMailQueueItem.scala:52) at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:23) at com.atlassian.servicedesk.internal.notifications.model.ServiceDeskDeferredMailQueueItem$$anon$1.run(ServiceDeskDeferredMailQueueItem.scala:52) at com.atlassian.servicedesk.internal.util.SafeRunner$1.call(SafeRunner.java:39) at com.atlassian.servicedesk.internal.util.SafeRunner$1.call(SafeRunner.java:35) at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock$1.call(LifecycleLock.java:60) at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock$1.call(LifecycleLock.java:47) at com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:263) at com.atlassian.servicedesk.internal.util.SafeRunner.run(SafeRunner.java:44) at com.atlassian.servicedesk.internal.notifications.model.ServiceDeskDeferredMailQueueItem.send(ServiceDeskDeferredMailQueueItem.scala:65) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:57) at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:53) at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:127) at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:58) at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:52) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:30) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66) at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:76) at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:54) at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:37) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:136) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Notes
We suspect this issue relates to the problems introduced by the bug: JRA-43212.
Workarounds
Upgrade JIRA to a more recent version. The problem can not be replicated on the following combinations:
- JIRA 6.4.10 / JIRA Service Desk 2.5.3
- JIRA 6.4.1 / JIRA Service Desk 2.5.0.
Attachments
Issue Links
- relates to
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- Closed
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