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Details

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 2.5.5, 2.6.0-OD-11
Affects Version/s: None
Component/s: Customer Portal
Labels:
- affects-server

Bug Fix Policy:
View Atlassian Server bug fix policy

Description

After modifying the workflow and Issue Types in the project I am unable to access customer portal or request type setting in the Service desk project.

Please find the error below -

500java.lang.NullPointerException
 at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.requesttypegroup.RequestTypeQStore.getRequestTypesWithGroups(RequestTypeQStore.java:68)
 at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeManager.getAllRequestTypes(RequestTypeManager.scala:145)
 at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeManager.getAllValidRequestTypes(RequestTypeManager.scala:137)
 at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestTypeService.getAllValidRequestTypes(RequestTypeService.scala:71)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4.apply(PortalResponseProvider.scala:53)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4.apply(PortalResponseProvider.scala:52)
 at scalaz.$bslash$div$class.flatMap(Either.scala:117)
 at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1$$anonfun$apply$2$$anonfun$apply$3.apply(PortalResponseProvider.scala:52)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1$$anonfun$apply$2$$anonfun$apply$3.apply(PortalResponseProvider.scala:51)
 at scalaz.$bslash$div$class.flatMap(Either.scala:117)
 at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1$$anonfun$apply$2.apply(PortalResponseProvider.scala:51)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1$$anonfun$apply$2.apply(PortalResponseProvider.scala:50)
 at scalaz.$bslash$div$class.flatMap(Either.scala:117)
 at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1.apply(PortalResponseProvider.scala:50)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider$$anonfun$getResponse$1.apply(PortalResponseProvider.scala:49)
 at scalaz.$bslash$div$class.flatMap(Either.scala:117)
 at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
 at com.atlassian.servicedesk.internal.feature.customer.portal.providers.PortalResponseProvider.getResponse(PortalResponseProvider.scala:49)
 at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:94)
 at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:93)
 at scalaz.$bslash$div$class.flatMap(Either.scala:117)
 at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
 at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse(CustomerResponseFactory.scala:93)
 at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:42)
 at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:42)
 at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
 at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
 at scala.collection.Iterator$class.foreach(Iterator.scala:727)
 at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
 at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
 at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
 at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
 at scala.collection.AbstractTraversable.map(Traversable.scala:105)
 at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.createResponse(CustomerResponseFactory.scala:42)
 at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPageParams(CustomerPageRenderer.scala:79)
 at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:51)
 at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:57)
 at com.atlassian.servicedesk.internal.rest.CustomerWeb.landingPage(CustomerWeb.scala:177)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)
 at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
 at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
 at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230)
 at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
 at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
 at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
 at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
 at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
 at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
 at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)
 at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)
 at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)
 at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)
 at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
 at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
 at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)
 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)
 at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18)
 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38)
 at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:74)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:30)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:69)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:85)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)
 at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
 at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:29)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11)
 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
 at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
 at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
 at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
 at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:107)
 at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:91)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:90)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:239)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)
 at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
 at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
 at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
 at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)
 at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
 at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:23)
 at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11)
 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)
 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)
 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
 at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
 at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)
 at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
 at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
 at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
 at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
 at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
 at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Unknown Source)

Workaround

Check if you have none entries on the FROM_ORDER_ (From *AO_54307E_VIEWPORTFORM table) and FIELD_ORDER (From AO_54307E_VIEWPORTFIELD table)
```
SELECT * FROM "AO_54307E_VIEWPORTFORM" 
```
```
SELECT * FROM "AO_54307E_VIEWPORTFIELD"
```

If you don’t have any entries, you can proceed adding them as the following example:

Notice that this is just an example, you may have to modify Integer from FROM_ORDER and FIELD_ORDER based on your results.

UPDATE "AO_54307E_VIEWPORTFORM" SET "FORM_ORDER" ='0' WHERE "ID" = '1';

UPDATE "AO_54307E_VIEWPORTFIELD" SET "FIELD_ORDER" = '0' WHERE "ID" = '1';

UPDATE "AO_54307E_VIEWPORTFIELD" SET "FIELD_ORDER" = '1' WHERE "ID" = '2';

Attachments

Issue Links

mentioned in: Page Loading...

was cloned as: DESK-4268 Loading...

Activity

People

Assignee:: Diep Ngoc Trinh (Inactive)

Reporter:: Sawan Ruparel

Votes:: 0 Vote for this issue

Watchers:: 3 Start watching this issue

Dates

Created:: 05/Aug/2015 4:25 PM

Updated:: 27/Mar/2019 5:46 AM

Resolved:: 07/Sep/2015 2:08 PM

Unable to access customer portal