Details
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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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2.6.0-OD-01
Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Hidden fields that can't be shown on the Customer Portal, doesn't set the default value when request is created by customers.
These type of fields are displayed with the "Show" option greyed out under Service Desk "Request Types" section.
Hovering over the "Show" option displays the message: "This field type can't be displayed in Customer Portal"
e.g fields: Epic Link, Assignee
This affects Issues Created by the Customer Portal as well as Email
Step to Replicate
- Under a Request Type configure the screen and add Epic Link as a hidden field.
- Set the default value of the Epic Link to an existing epic link.
- Login as a SD Customer (or create a new one for testing purposes); raise a request with the above request type.
Expected Result: Epic Link field is set to the default epic link and shown at JIRA ticket view screen.
Current Result: Epic link field is empty and thus not showing on the JIRA ticket view screen.
Notes
The problem doesn't affect agents.
The event that sets these fields requires edit permissions for the field and so it fails when Customers don't meet those requirements.
JIRA logs the following warning:
2015-08-26 10:19:06,507 Caesium-1-4 WARN email@address.com [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: taken => count=3; marks=[3-3]; pool=3/-1 java.lang.AssertionError: Explicit stack trace requested at com.atlassian.jira.util.log.RateLimitingLogger.warnWithTrace(RateLimitingLogger.java:163) ...
Attachments
Issue Links
- is caused by
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JSWSERVER-12745 Epic Link custom field silently fails to set value
- Gathering Impact
- is duplicated by
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JSDCLOUD-5173 Epic Link set default value not working in JSD when ticket raised by customers
- Closed
- relates to
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JSDCLOUD-2084 Hidden field doesn't preset value during customer request creation
- Closed
- Testing discovered
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JSWSERVER-12742 Epic Link custom fields edit html is not correct
- Closed
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JSWSERVER-12745 Epic Link custom field silently fails to set value
- Gathering Impact
- was cloned as
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DESK-4217 Loading...