Details
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Bug
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Resolution: Duplicate
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Low
Description
NOTE: This issue is investigated to be slightly different from JSD-1407 as it is resolved previously. But the symptom and resolution method is the same.
This bug ticket is to track issues from 16th March 2015 onwards that running into the problem described below:
Problem:
When enabling email in Service Desk for the first time the following error occurs:
@4000000054c1892c2fb87fd4 2015-01-22 15:34:58,795 TP-Processor8 ERROR user 934x6365x1 1idweip 12.250.157.102,165.254.226.130 /rest/servicedesk/1/servicedesk/AG/incomingemail/turnOnForOnDemand [internal.email.mailstore.SDMailStoreManagerImpl] Failed to connect to mailstore @4000000054c1892c2fb887a4 java.io.IOException: Unexpected status code from response @4000000054c1892c2fb88b8c at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:165) @4000000054c1892c2fb8aeb4 at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestMailboxNameOrAlias(MailStoreHttpClientHelper.java:48) @4000000054c1892c2fb8b29c at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.getMailboxByNameOrAlias(ODMailStoreClient.java:35) @4000000054c1892c2fb8b29c at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.checkMailboxExists(SDMailStoreManagerImpl.java:210) @4000000054c1892c2fb8c624 at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.com$atlassian$servicedesk$internal$feature$emailchannel$ODEmailSettingManager$$testODMailboxNameIsValid(ODEmailSettingManager.scala:79) @4000000054c1892c2fb8d5c4 at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.generateDefaultODMailboxName(ODEmailSettingManager.scala:62) @4000000054c1892c2fb8d9ac at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBoxForProject(ODEmailSettingManager.scala:26) @4000000054c1892c2fb8dd94 at com.atlassian.servicedesk.internal.feature.emailchannel.mailplugin.EmailChannelManagerImpl$$anonfun$turnOnEmailChannelForOnDemand$1.apply(EmailChannelManagerImpl.scala:207) @4000000054c1892c2fb8e17c at com.atlassian.servicedesk.internal.feature.emailchannel.mailplugin.EmailChannelManagerImpl$$anonfun$turnOnEmailChannelForOnDemand$1.apply(EmailChannelManagerImpl.scala:206) @4000000054c1892c2fb8e564 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb8e94c at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb8e94c at com.atlassian.servicedesk.internal.feature.emailchannel.mailplugin.EmailChannelManagerImpl.turnOnEmailChannelForOnDemand(EmailChannelManagerImpl.scala:206) @4000000054c1892c2fb8ed34 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.turnOnEmailChannelForOnDemand(EmailChannelManagerDelegator.scala:96) @4000000054c1892c2fb8f8ec at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2$$anonfun$apply$11.apply(EmailChannelService.scala:150) @4000000054c1892c2fb8f8ec at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2$$anonfun$apply$11.apply(EmailChannelService.scala:149) @4000000054c1892c2fb900bc at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb900bc at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb904a4 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2.apply(EmailChannelService.scala:149) @4000000054c1892c2fb9088c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2.apply(EmailChannelService.scala:148) @4000000054c1892c2fb90c74 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb90c74 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb9105c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService.turnOnEmailChannelForOnDemand(EmailChannelService.scala:148) @4000000054c1892c2fb9182c at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16$$anonfun$apply$17.apply(EmailChannelResource.scala:111) @4000000054c1892c2fb91c14 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16$$anonfun$apply$17.apply(EmailChannelResource.scala:110) @4000000054c1892c2fb91ffc at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb923e4 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb923e4 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16.apply(EmailChannelResource.scala:110) @4000000054c1892c2fb927cc at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16.apply(EmailChannelResource.scala:109) @4000000054c1892c2fb92bb4 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb92bb4 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb9376c at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15.apply(EmailChannelResource.scala:109) @4000000054c1892c2fb94324 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15.apply(EmailChannelResource.scala:108) @4000000054c1892c2fb94324 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb9470c at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb9470c at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3.apply(EmailChannelResource.scala:108) @4000000054c1892c2fb94af4 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3.apply(EmailChannelResource.scala:107) @4000000054c1892c2fb94edc at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb94edc at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb952c4 at com.atlassian.servicedesk.internal.rest.EmailChannelResource.turnOnEmailSettingsForOnDemand(EmailChannelResource.scala:107) @4000000054c1892c2fb956ac at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) @4000000054c1892c2fb956ac at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) @4000000054c1892c2fb95a94 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) @4000000054c1892c2fb95a94 at java.lang.reflect.Method.invoke(Method.java:483) @4000000054c1892c2fb96264 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234) @4000000054c1892c2fb9664c at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100) @4000000054c1892c2fb9664c at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61) @4000000054c1892c2fb96a34 at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38) @4000000054c1892c2fb96e1c at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61) @4000000054c1892c2fb97204 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132) @4000000054c1892c2fb975ec at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230) @4000000054c1892c2fb979d4 at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75) @4000000054c1892c2fb981a4 at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288) @4000000054c1892c2fb981a4 at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) @4000000054c1892c2fb9858c at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108) @4000000054c1892c2fb9858c at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) @4000000054c1892c2fb98974 at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84) @4000000054c1892c2fb98d5c at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469) @4000000054c1892c2fb98d5c at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400) @4000000054c1892c2fb99144 at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349) @4000000054c1892c2fb9952c at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339) @4000000054c1892c2fb99914 at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) @4000000054c1892c2fb99914 at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537) @4000000054c1892c2fb9ac9c at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) @4000000054c1892c2fb9ac9c at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795) @4000000054c1892c2fb9b084 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) @4000000054c1892c2fb9b46c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9b854 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9b854 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fb9bc3c at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fb9c024 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9c024 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9c7f4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9cbdc at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26) @4000000054c1892c2fb9cfc4 at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40) @4000000054c1892c2fb9d3ac at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9d3ac at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9d794 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9db7c at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) @4000000054c1892c2fb9df64 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9df64 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9e34c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9e734 at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18) @4000000054c1892c2fb9eb1c at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fb9ef04 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9f2ec at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9f2ec at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9f6d4 at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) @4000000054c1892c2fb9fabc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9fabc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9fea4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba0674 at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65) @4000000054c1892c2fba0674 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba0a5c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba0a5c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba1614 at com.atlassian.studio.core.servlet.filter.AlacarteLicenseEnforcer.doFilter(AlacarteLicenseEnforcer.java:86) @4000000054c1892c2fba19fc at com.atlassian.studio.jira.servlet.filter.AlacarteLicenseJiraEnforcer.doFilter(AlacarteLicenseJiraEnforcer.java:130) @4000000054c1892c2fba1de4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba21cc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba21cc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba25b4 at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) @4000000054c1892c2fba2d84 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba2d84 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba316c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba3554 at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) @4000000054c1892c2fba393c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba393c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba3d24 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba410c at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) @4000000054c1892c2fba44f4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba48dc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba50ac at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba50ac at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) @4000000054c1892c2fba5494 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba587c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba5c64 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba5c64 at com.atlassian.jira.plugins.rest.HOT25715FixServletFilter.doFilter(HOT25715FixServletFilter.java:46) @4000000054c1892c2fba604c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba6434 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba6434 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba681c at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) @4000000054c1892c2fba6fec at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba73d4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba73d4 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fba77bc at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fba7ba4 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fba7f8c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fba875c at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:106) @4000000054c1892c2fba875c at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:90) @4000000054c1892c2fba8b44 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fba8b44 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fba9314 at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54) @4000000054c1892c2fba96fc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fba96fc at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fba9ae4 at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:90) @4000000054c1892c2fba9ecc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaa2b4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbaa2b4 at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:63) @4000000054c1892c2fbaa69c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaaa84 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbaaa84 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) @4000000054c1892c2fbab254 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbab63c at com.atlassian.plugin.connect.plugin.scopes.ApiScopingFilter.doFilter(ApiScopingFilter.java:113) @4000000054c1892c2fbab63c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbabe0c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbabe0c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbac1f4 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) @4000000054c1892c2fbac5dc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbac5dc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbac9c4 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fbad194 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fbad57c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbad57c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbad964 at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:239) @4000000054c1892c2fbadd4c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbadd4c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbae134 at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) @4000000054c1892c2fbae904 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaecec at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbaecec at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172) @4000000054c1892c2fbaf4bc at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) @4000000054c1892c2fbaf8a4 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaf8a4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbafc8c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) @4000000054c1892c2fbb0074 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb045c at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) @4000000054c1892c2fbb045c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb0844 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb0c2c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb0c2c at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) @4000000054c1892c2fbb1014 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb17e4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb17e4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb1bcc at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57) @4000000054c1892c2fbb1bcc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb239c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb239c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb2784 at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21) @4000000054c1892c2fbb2b6c at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbb2b6c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb2f54 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb3724 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb3724 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) @4000000054c1892c2fbb3b0c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb3ef4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb42dc at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fbb46c4 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fbb4aac at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb4aac at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb4e94 at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) @4000000054c1892c2fbb5a4c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb5e34 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb621c at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) @4000000054c1892c2fbb621c at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) @4000000054c1892c2fbb6604 at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) @4000000054c1892c2fbb69ec at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) @4000000054c1892c2fbb69ec at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb6dd4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb71bc at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88) @4000000054c1892c2fbb71bc at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:59) @4000000054c1892c2fbb75a4 at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56) @4000000054c1892c2fbb75a4 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb7d74 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb7d74 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) @4000000054c1892c2fbb815c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb815c at com.atlassian.plugin.connect.plugin.threeleggedauth.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:107) @4000000054c1892c2fbb892c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb892c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb8d14 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb90fc at com.atlassian.plugin.connect.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:82) @4000000054c1892c2fbb90fc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb94e4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb9cb4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb9cb4 at com.atlassian.jwt.plugin.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:31) @4000000054c1892c2fbba09c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbba09c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbba86c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbba86c at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40) @4000000054c1892c2fbbac54 at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) @4000000054c1892c2fbbac54 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbbb03c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbbb424 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbbc3c4 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) @4000000054c1892c2fbbc3c4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbbc7ac at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbbcb94 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fbbcf7c at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fbbcf7c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbd364 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbbd74c at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) @4000000054c1892c2fbbd74c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbdf1c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbbe304 at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) @4000000054c1892c2fbbe304 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbbe6ec at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbead4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbbeebc at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) @4000000054c1892c2fbbeebc at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbbf2a4 at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45) @4000000054c1892c2fbbf68c at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbbf68c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbfa74 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc0244 at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79) @4000000054c1892c2fbc0244 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbc062c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc062c at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41) @4000000054c1892c2fbc0dfc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbc0dfc at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc11e4 at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) @4000000054c1892c2fbc15cc at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60) @4000000054c1892c2fbc15cc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbc19b4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc1d9c at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) @4000000054c1892c2fbc2184 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) @4000000054c1892c2fbc2184 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) @4000000054c1892c2fbc256c at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) @4000000054c1892c2fbc2d3c at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) @4000000054c1892c2fbc3124 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) @4000000054c1892c2fbc3124 at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) @4000000054c1892c2fbc350c at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) @4000000054c1892c2fbc38f4 at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776) @4000000054c1892c2fbc38f4 at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705) @4000000054c1892c2fbc3cdc at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898) @4000000054c1892c2fbc3cdc at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) @4000000054c1892c2fbc44ac at java.lang.Thread.run(Thread.java:745)Workaround
Disable and re-enable Service Desk
Steps:
- go to, Manage add-ons
- search for, Service Desk
- select, Disable
- select, Enable
After completed, turn on email for the desired Service Desk
Attachments
Issue Links
- is related to
-
JSDCLOUD-5289 Enabling email in Service Desk error occurs
- Closed
-
DESK-3956 Loading...
- mentioned in
-
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