Details
-
Bug
-
Resolution: Fixed
-
Low
Description
Problem:
When enabling email in Service Desk for the first time the following error occurs:
@4000000054c1892c2fb87fd4 2015-01-22 15:34:58,795 TP-Processor8 ERROR user 934x6365x1 1idweip 12.250.157.102,165.254.226.130 /rest/servicedesk/1/servicedesk/AG/incomingemail/turnOnForOnDemand [internal.email.mailstore.SDMailStoreManagerImpl] Failed to connect to mailstore @4000000054c1892c2fb887a4 java.io.IOException: Unexpected status code from response @4000000054c1892c2fb88b8c at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.checkValidResponse(MailStoreHttpClientHelper.java:165) @4000000054c1892c2fb8aeb4 at com.atlassian.servicedesk.internal.email.mailstore.MailStoreHttpClientHelper.requestMailboxNameOrAlias(MailStoreHttpClientHelper.java:48) @4000000054c1892c2fb8b29c at com.atlassian.servicedesk.internal.email.mailstore.ODMailStoreClient.getMailboxByNameOrAlias(ODMailStoreClient.java:35) @4000000054c1892c2fb8b29c at com.atlassian.servicedesk.internal.email.mailstore.SDMailStoreManagerImpl.checkMailboxExists(SDMailStoreManagerImpl.java:210) @4000000054c1892c2fb8c624 at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.com$atlassian$servicedesk$internal$feature$emailchannel$ODEmailSettingManager$$testODMailboxNameIsValid(ODEmailSettingManager.scala:79) @4000000054c1892c2fb8d5c4 at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.generateDefaultODMailboxName(ODEmailSettingManager.scala:62) @4000000054c1892c2fb8d9ac at com.atlassian.servicedesk.internal.feature.emailchannel.ODEmailSettingManager.createODMailBoxForProject(ODEmailSettingManager.scala:26) @4000000054c1892c2fb8dd94 at com.atlassian.servicedesk.internal.feature.emailchannel.mailplugin.EmailChannelManagerImpl$$anonfun$turnOnEmailChannelForOnDemand$1.apply(EmailChannelManagerImpl.scala:207) @4000000054c1892c2fb8e17c at com.atlassian.servicedesk.internal.feature.emailchannel.mailplugin.EmailChannelManagerImpl$$anonfun$turnOnEmailChannelForOnDemand$1.apply(EmailChannelManagerImpl.scala:206) @4000000054c1892c2fb8e564 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb8e94c at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb8e94c at com.atlassian.servicedesk.internal.feature.emailchannel.mailplugin.EmailChannelManagerImpl.turnOnEmailChannelForOnDemand(EmailChannelManagerImpl.scala:206) @4000000054c1892c2fb8ed34 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelManagerDelegator.turnOnEmailChannelForOnDemand(EmailChannelManagerDelegator.scala:96) @4000000054c1892c2fb8f8ec at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2$$anonfun$apply$11.apply(EmailChannelService.scala:150) @4000000054c1892c2fb8f8ec at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2$$anonfun$apply$11.apply(EmailChannelService.scala:149) @4000000054c1892c2fb900bc at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb900bc at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb904a4 at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2.apply(EmailChannelService.scala:149) @4000000054c1892c2fb9088c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService$$anonfun$turnOnEmailChannelForOnDemand$2.apply(EmailChannelService.scala:148) @4000000054c1892c2fb90c74 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb90c74 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb9105c at com.atlassian.servicedesk.internal.feature.emailchannel.EmailChannelService.turnOnEmailChannelForOnDemand(EmailChannelService.scala:148) @4000000054c1892c2fb9182c at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16$$anonfun$apply$17.apply(EmailChannelResource.scala:111) @4000000054c1892c2fb91c14 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16$$anonfun$apply$17.apply(EmailChannelResource.scala:110) @4000000054c1892c2fb91ffc at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb923e4 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb923e4 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16.apply(EmailChannelResource.scala:110) @4000000054c1892c2fb927cc at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15$$anonfun$apply$16.apply(EmailChannelResource.scala:109) @4000000054c1892c2fb92bb4 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb92bb4 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb9376c at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15.apply(EmailChannelResource.scala:109) @4000000054c1892c2fb94324 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3$$anonfun$apply$15.apply(EmailChannelResource.scala:108) @4000000054c1892c2fb94324 at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb9470c at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb9470c at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3.apply(EmailChannelResource.scala:108) @4000000054c1892c2fb94af4 at com.atlassian.servicedesk.internal.rest.EmailChannelResource$$anonfun$3.apply(EmailChannelResource.scala:107) @4000000054c1892c2fb94edc at scalaz.$bslash$div$class.flatMap(Either.scala:117) @4000000054c1892c2fb94edc at scalaz.$bslash$div$minus.flatMap(Either.scala:283) @4000000054c1892c2fb952c4 at com.atlassian.servicedesk.internal.rest.EmailChannelResource.turnOnEmailSettingsForOnDemand(EmailChannelResource.scala:107) @4000000054c1892c2fb956ac at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) @4000000054c1892c2fb956ac at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) @4000000054c1892c2fb95a94 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) @4000000054c1892c2fb95a94 at java.lang.reflect.Method.invoke(Method.java:483) @4000000054c1892c2fb96264 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234) @4000000054c1892c2fb9664c at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100) @4000000054c1892c2fb9664c at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61) @4000000054c1892c2fb96a34 at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38) @4000000054c1892c2fb96e1c at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61) @4000000054c1892c2fb97204 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132) @4000000054c1892c2fb975ec at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230) @4000000054c1892c2fb979d4 at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75) @4000000054c1892c2fb981a4 at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288) @4000000054c1892c2fb981a4 at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) @4000000054c1892c2fb9858c at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108) @4000000054c1892c2fb9858c at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) @4000000054c1892c2fb98974 at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84) @4000000054c1892c2fb98d5c at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469) @4000000054c1892c2fb98d5c at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400) @4000000054c1892c2fb99144 at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349) @4000000054c1892c2fb9952c at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339) @4000000054c1892c2fb99914 at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) @4000000054c1892c2fb99914 at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537) @4000000054c1892c2fb9ac9c at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) @4000000054c1892c2fb9ac9c at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795) @4000000054c1892c2fb9b084 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) @4000000054c1892c2fb9b46c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9b854 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9b854 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fb9bc3c at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fb9c024 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9c024 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9c7f4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9cbdc at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26) @4000000054c1892c2fb9cfc4 at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40) @4000000054c1892c2fb9d3ac at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9d3ac at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9d794 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9db7c at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) @4000000054c1892c2fb9df64 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9df64 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9e34c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9e734 at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18) @4000000054c1892c2fb9eb1c at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fb9ef04 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9f2ec at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9f2ec at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fb9f6d4 at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) @4000000054c1892c2fb9fabc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fb9fabc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fb9fea4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba0674 at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65) @4000000054c1892c2fba0674 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba0a5c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba0a5c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba1614 at com.atlassian.studio.core.servlet.filter.AlacarteLicenseEnforcer.doFilter(AlacarteLicenseEnforcer.java:86) @4000000054c1892c2fba19fc at com.atlassian.studio.jira.servlet.filter.AlacarteLicenseJiraEnforcer.doFilter(AlacarteLicenseJiraEnforcer.java:130) @4000000054c1892c2fba1de4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba21cc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba21cc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba25b4 at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) @4000000054c1892c2fba2d84 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba2d84 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba316c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba3554 at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) @4000000054c1892c2fba393c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba393c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba3d24 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba410c at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) @4000000054c1892c2fba44f4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba48dc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba50ac at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba50ac at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) @4000000054c1892c2fba5494 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba587c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba5c64 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba5c64 at com.atlassian.jira.plugins.rest.HOT25715FixServletFilter.doFilter(HOT25715FixServletFilter.java:46) @4000000054c1892c2fba604c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba6434 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba6434 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fba681c at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) @4000000054c1892c2fba6fec at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fba73d4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fba73d4 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fba77bc at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fba7ba4 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fba7f8c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fba875c at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:106) @4000000054c1892c2fba875c at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:90) @4000000054c1892c2fba8b44 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fba8b44 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fba9314 at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54) @4000000054c1892c2fba96fc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fba96fc at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fba9ae4 at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:90) @4000000054c1892c2fba9ecc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaa2b4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbaa2b4 at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:63) @4000000054c1892c2fbaa69c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaaa84 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbaaa84 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) @4000000054c1892c2fbab254 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbab63c at com.atlassian.plugin.connect.plugin.scopes.ApiScopingFilter.doFilter(ApiScopingFilter.java:113) @4000000054c1892c2fbab63c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbabe0c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbabe0c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbac1f4 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) @4000000054c1892c2fbac5dc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbac5dc at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbac9c4 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fbad194 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fbad57c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbad57c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbad964 at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:239) @4000000054c1892c2fbadd4c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbadd4c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbae134 at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) @4000000054c1892c2fbae904 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaecec at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbaecec at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172) @4000000054c1892c2fbaf4bc at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) @4000000054c1892c2fbaf8a4 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbaf8a4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbafc8c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) @4000000054c1892c2fbb0074 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb045c at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) @4000000054c1892c2fbb045c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb0844 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb0c2c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb0c2c at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) @4000000054c1892c2fbb1014 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb17e4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb17e4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb1bcc at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57) @4000000054c1892c2fbb1bcc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb239c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb239c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb2784 at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21) @4000000054c1892c2fbb2b6c at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbb2b6c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb2f54 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb3724 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb3724 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) @4000000054c1892c2fbb3b0c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb3ef4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb42dc at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fbb46c4 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fbb4aac at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb4aac at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb4e94 at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) @4000000054c1892c2fbb5a4c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb5e34 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb621c at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) @4000000054c1892c2fbb621c at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) @4000000054c1892c2fbb6604 at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) @4000000054c1892c2fbb69ec at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) @4000000054c1892c2fbb69ec at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb6dd4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb71bc at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88) @4000000054c1892c2fbb71bc at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:59) @4000000054c1892c2fbb75a4 at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56) @4000000054c1892c2fbb75a4 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbb7d74 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbb7d74 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) @4000000054c1892c2fbb815c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb815c at com.atlassian.plugin.connect.plugin.threeleggedauth.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:107) @4000000054c1892c2fbb892c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb892c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb8d14 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb90fc at com.atlassian.plugin.connect.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:82) @4000000054c1892c2fbb90fc at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbb94e4 at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbb9cb4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbb9cb4 at com.atlassian.jwt.plugin.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:31) @4000000054c1892c2fbba09c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbba09c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbba86c at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbba86c at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40) @4000000054c1892c2fbbac54 at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) @4000000054c1892c2fbbac54 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbbb03c at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbbb424 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) @4000000054c1892c2fbbc3c4 at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) @4000000054c1892c2fbbc3c4 at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) @4000000054c1892c2fbbc7ac at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) @4000000054c1892c2fbbcb94 at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) @4000000054c1892c2fbbcf7c at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) @4000000054c1892c2fbbcf7c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbd364 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbbd74c at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) @4000000054c1892c2fbbd74c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbdf1c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbbe304 at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) @4000000054c1892c2fbbe304 at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbbe6ec at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbead4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbbeebc at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) @4000000054c1892c2fbbeebc at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbbf2a4 at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45) @4000000054c1892c2fbbf68c at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) @4000000054c1892c2fbbf68c at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbbfa74 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc0244 at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79) @4000000054c1892c2fbc0244 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbc062c at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc062c at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41) @4000000054c1892c2fbc0dfc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbc0dfc at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc11e4 at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) @4000000054c1892c2fbc15cc at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60) @4000000054c1892c2fbc15cc at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) @4000000054c1892c2fbc19b4 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) @4000000054c1892c2fbc1d9c at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) @4000000054c1892c2fbc2184 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) @4000000054c1892c2fbc2184 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) @4000000054c1892c2fbc256c at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) @4000000054c1892c2fbc2d3c at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) @4000000054c1892c2fbc3124 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) @4000000054c1892c2fbc3124 at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) @4000000054c1892c2fbc350c at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) @4000000054c1892c2fbc38f4 at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776) @4000000054c1892c2fbc38f4 at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705) @4000000054c1892c2fbc3cdc at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898) @4000000054c1892c2fbc3cdc at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) @4000000054c1892c2fbc44ac at java.lang.Thread.run(Thread.java:745)
Workaround
Disable and re-enable Service Desk
Steps:
- go to, Manage add-ons
- search for, Service Desk
- select, Disable
- select, Enable
After completed, turn on email for the desired Service Desk
Attachments
Issue Links
- is duplicated by
-
JSDSERVER-1403 System does not allow to Turn on the Email settings in service desk
- Closed
- relates to
-
JSDCLOUD-5254 Error Encountered When Trying to Enable Email in Service Desk
- Closed
-
JSDSERVER-1403 System does not allow to Turn on the Email settings in service desk
- Closed
- was cloned as
-
DESK-3956 Loading...
(1 was cloned as)