Details
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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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6.4.7, 6.4.11, 7.0.0
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6.04
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18
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Severity 3 - Minor
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1
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Description
This issue is tracked as https://ecosystem.atlassian.net/browse/STP-396, this bug is created for Hercules to pick up the regexp. Please monitor that ticket for progress.
Problem
When generating a support.zip with version 3.7.11 of the Support Tools Plugin, the following error is thrown in atlassian-confluence.log:
2016-01-06 17:41:20,513 WARN [support-request] [support.tools.request.CreateSupportZipTask] zip Error processing 'Healthchecks Results': NullPointerException: Specified service reference cannot be null.
-- referer: https://wiki.vsct.fr/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: robert_mota
java.lang.NullPointerException: Specified service reference cannot be null.
at org.apache.felix.framework.BundleContextImpl.ungetService(BundleContextImpl.java:338)
at com.atlassian.support.tools.salext.bundle.HealthcheckResultsBundle.getHealthcheckResults(HealthcheckResultsBundle.java:80)
at com.atlassian.support.tools.salext.bundle.HealthcheckResultsBundle.getFiles(HealthcheckResultsBundle.java:39)
at com.atlassian.support.tools.request.CreateSupportZipTask.zip(CreateSupportZipTask.java:202)
at com.atlassian.support.tools.request.CreateSupportZipTask.createSupportZip(CreateSupportZipTask.java:73)
at com.atlassian.support.tools.request.CreateSupportZipTask$1.call(CreateSupportZipTask.java:55)
at com.atlassian.support.tools.request.CreateSupportZipTask$1.call(CreateSupportZipTask.java:52)
at com.atlassian.support.tools.request.CreateSupportZipTask.call(CreateSupportZipTask.java:57)
at com.atlassian.support.tools.request.CreateSupportZipTask.call(CreateSupportZipTask.java:26)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Despite the error, the support.zip will be generated.
Workaround
No action needed, however:
- Version 3.7.5 does not reproduce the issue, thus downgrading may be an option until a fix is available.
- Unchecking Health Check Results tickbox avoids the error.
Possible cause
Included Healthchecks results in Support Zip for Confluence and JIRA.
- In release 3.7.11
Attachments
Issue Links
- relates to
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- Closed
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- is caused by
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ATST-396 Loading...