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  1. Jira Data Center
  2. JRASERVER-26465

POP3 comments with no body and only attachment get stuck in mail queue

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    • 4.04
    • 4
    • Severity 3 - Minor
    • Hide
      Atlassian Update – 06 September 2019

      Hi everyone,

      After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out.

      Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy.

      To see what the Jira team is currently working on and has recently delivered see the following dashboards:

      We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments.

      Thank you,

      Pawel Drygas,

      Jira Server Bugmaster

      Show
      Atlassian Update – 06 September 2019 Hi everyone, After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out . Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments. Thank you, Pawel Drygas, Jira Server Bugmaster

    Description

      This is a problem that causes emails to get stuck in the pop server and arises when there is a splitregex setting in the handler params for mail services and the email has an empty body and attachemnt.

      The error
      2011-11-23 23:42:05,252 QuartzWorker-0 WARN ServiceRunner    POP3 Service [com.atlassian.mail.MailUtils] Unable to extract text from MIME part with Content-Type 'application/msword;
	name="FINAL IDDI Manual September 2010 (2).doc"
2011-11-23 23:42:05,299 QuartzWorker-0 WARN ServiceRunner    POP3 Service [service.util.handler.RegexCommentHandler] Failed to split email body. Appending raw content...
java.lang.NullPointerException
	at org.apache.oro.text.regex.PatternMatcherInput.<init>(Unknown Source)
	at org.apache.oro.text.perl.Perl5Util.split(Unknown Source)
	at org.apache.oro.text.perl.Perl5Util.split(Unknown Source)
	at com.atlassian.jira.service.util.handler.RegexCommentHandler.splitMailBody(RegexCommentHandler.java:46)
	at com.atlassian.jira.service.util.handler.RegexCommentHandler.getEmailBody(RegexCommentHandler.java:35)
	at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java:78)
	at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:186)
	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:60)
	at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
	at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
2011-11-23 23:42:05,314 QuartzWorker-0 WARN ServiceRunner    POP3 Service [com.atlassian.mail.MailUtils] Unable to extract text from MIME part with Content-Type 'application/msword;
	name="FINAL IDDI Manual September 2010 (2).doc"

      Need a windows client machine. (eg: Windows 7 in testing)
      And possibly an Exchange server, I'm not sure if other mail servers will have the same fault. They may format the pop3 response differently...

      Reproduction Method:

      From Windows 7

      1. Create a dummy document (eg) test.docx
      2. Right-click test.docx, select Send to | Mail recipient. This should open an email window.
      3. Add the recipient (eg, in our case) Jira
      4. Add the issue tag to the subject line, eg, [JIR-484]
      5. Delete all message content
      6. Send
      Note:

      It's the absence of a main message body that causes the problem.

      Using Outlook and deleting the message body did not produce a blocked email. Presumably, Outlook puts a bit of "empty" html in the message body. Unsure what other mail clients would be able to produce a "bad" message - would need to do plain text, with and empty message and an attachment.

      The service is configured like this:

      Our mail set up uses the POP3 service in a comment only mode with the regex comment splitter:
usessl: No SSL
popserver: DHHS-POP3-jira.issues
handler.params: reporterusername=jiraadmin, createusers=false, splitregex="===|\s*_*\s*From: JIRA (by:", bulk=delete
forwardEmail: youremailaddress@atlassian.com
handler: Regex Comment Handler

      This basically splits off:

      1. anything after a === character sequence (people put this in their signature at the chop point to remove history, etc) and
      2. the jira notification so people can reply to notifications with a quick comment.

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            Unassigned Unassigned
            mandreacchio Michael Andreacchio
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              Created:
              Updated:
              Resolved: