Details
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Bug
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Resolution: Timed out
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Low
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6
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Severity 3 - Minor
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Description
Summary
Backup creation fails as soon as the export is started
Environment
Steps to Reproduce
- Go to Backup Manager
- Create backup for Cloud/Server
Expected Results
Backup is created
Actual Results
Export error Passed List had more than one value. But don't worry, we'll fix it for you! You just need to contact Atlassian support and paste in this error message, timestamp and your instance details. Timestamp: 1501102023714
Application logs:
com.atlassian.jira.bc.export.ExportException: BackupManager ran into a problem while preparing the database for export at com.atlassian.jira.bc.export.CloudExportTaskRunner.preFlightChanges(CloudExportTaskRunner.java:260) at com.atlassian.jira.bc.export.CloudExportTaskRunner.preFlightChanges(CloudExportTaskRunner.java:239) at com.atlassian.jira.bc.export.CloudExportTaskRunner.export(CloudExportTaskRunner.java:165) at com.atlassian.jira.bc.export.CloudExportTaskRunner.lambda$performExportWrapped$2(CloudExportTaskRunner.java:136) at java.util.Optional.map(Optional.java:215) at com.atlassian.jira.bc.export.CloudExportTaskRunner.performExportWrapped(CloudExportTaskRunner.java:135) at com.atlassian.jira.bc.export.CloudExportTaskRunner.performExport(CloudExportTaskRunner.java:119) at com.atlassian.jira.bc.export.CloudExportTaskRunner.lambda$runTask$0(CloudExportTaskRunner.java:114) at com.atlassian.connpool.impl.AbstractConnectionPoolProvider.withPrivatePool(AbstractConnectionPoolProvider.java:134) at com.atlassian.jira.connpool.JiraViburConnectionPoolProvider.withPrivatePool(JiraViburConnectionPoolProvider.java:97) at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$null$0(AbstractBackupTaskRunner.java:60) at java.util.Optional.map(Optional.java:215) at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$runWithSeparateContextAsync$1(AbstractBackupTaskRunner.java:59) at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.IllegalArgumentException: Passed List had more than one value. at org.ofbiz.core.entity.EntityUtil.getOnly(EntityUtil.java:68) at com.atlassian.jira.bc.export.CloudExportTaskRunner.ensureGroupHasGlobalPermission(CloudExportTaskRunner.java:334) at com.atlassian.jira.bc.export.CloudExportTaskRunner.preFlightChanges(CloudExportTaskRunner.java:258) ... 16 more
Workaround
It is caused by duplicate 'system-administrators' group in Application Access Configurations for 'Jira administration' section (<URL>/admin/accessconfig).
- Reject the pending request to remove the duplicate entry
- It takes time for JIRA to sync with User Management. You can add/remove a user from a group to get immediate sync.
Attachments
Issue Links
- is related to
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- Closed
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