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  1. Jira Data Center
  2. JRASERVER-8050

Timeout generates an ugly error

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • 3.3.3
    • None
    • None

    Description

      If a user times out (eg. is not longer logged on to JIRA) then following error occurs when executing a workflow action (and a refresh or something else):

      System Error
      A system error has occurred.

      If this problem persists - please notify your JIRA administrator of this problem.

      If you are an administrator, please try submitting this problem via the Support Request Page.

      Else, please create a support issue on our support system at http://support.atlassian.com with the following information:

      a description of your problem
      cut & paste the error and system information found below
      attach the application server log file

      Cause:
      com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'SIL-78'

      Stack Trace: [hide]

      com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'SIL-78'
      at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssue(AbstractIssueSelectAction.java:71)
      at com.atlassian.jira.web.action.workflow.WorkflowUIDispatcher.doExecute(WorkflowUIDispatcher.java:39)
      at webwork.action.ActionSupport.execute(ActionSupport.java:153)
      at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:47)
      at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:186)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:51)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:177)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:25)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:37)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:36)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:205)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
      at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
      at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
      at java.lang.Thread.run(Unknown Source)

      Referer URL: http://jira.wmdata.dk/browse/SIL-78

      Build Information:
      Uptime: 1 dag, 16 timer, 15 minutter, 39 sekunder
      Edition: Enterprise
      Version: 3.3.1
      Build Number: 97

      Server Information:
      Application Server: Apache Tomcat/5.5.7
      Servlet Version: 2.4

      Memory Information:
      Total Memory: 1016 MB
      Free Memory: 901 MB
      Used Memory: 115 MB

      System Information:
      System Date: Monday, 26 Sep 2005
      System Time: 10:57:06
      Java Version: 1.4.2_07
      Java Vendor: Sun Microsystems Inc.
      JVM Version: 1.0
      JVM Vendor: Sun Microsystems Inc.
      JVM Implementation Version: 1.4.2_07-b05
      Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition
      Java VM: Java HotSpot(TM) Client VM
      User Name: SYSTEM
      User Timezone: Europe/Paris
      User Locale: English (United States)
      System Encoding: Cp1252
      Operating System: Windows 2000 5.0
      OS Architecture: x86
      Application Server Container: Apache Tomcat/5.5.7
      Database type: mssql
      Database JNDI address: java:comp/env/jdbc/JiraDS

      Request Information:
      Request URL: http://195.97.162.39:8080/500page.jsp

      • Scheme: http
      • Server: 195.97.162.39
      • Port: 8080
      • URI: /500page.jsp
      • - Context Path:
      • - Servlet Path: /500page.jsp
      • - Path Info: null
      • - Query String: id=14168&action=1401
        Request Attributes:
      • javax.servlet.forward.request_uri : /secure/WorkflowUIDispatcher.jspa
      • javax.servlet.forward.context_path :
      • javax.servlet.forward.servlet_path : /secure/WorkflowUIDispatcher.jspa
      • javax.servlet.forward.path_info : /500page.jsp
      • javax.servlet.forward.query_string : id=14168&action=1401
      • javax.servlet.error.message :
      • javax.servlet.error.exception : javax.servlet.ServletException: User 'null' does not have permission to see issue 'SIL-78'
      • os_securityfilter_already_filtered : true
      • com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
      • com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
      • javax.servlet.error.request_uri : /secure/WorkflowUIDispatcher.jspa
      • javax.servlet.error.status_code : 500
      • _sitemesh_filterapplied : true
      • jira.webwork.cleanup : false
      • javax.servlet.error.servlet_name : action
      • com.atlassian.jira.web.filters.gzip.GzipFilter_already_filtered : true
      • atlassian.core.seraph.original.url : /secure/WorkflowUIDispatcher.jspa?id=14168&action=1401
      • loginfilter.already.filtered : true
      • webwork.result : Value stack =========== ===========

      Request Logging:
      0 log statements generated by this request:

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              mark@atlassian.com MarkC
              bbee05535340 LarsL
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              Dates

                Created:
                Updated:
                Resolved: