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  1. Jira Data Center
  2. JRASERVER-6593

Can't upload files on jira.atlassian.com

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • 3.2 Beta
    • 3.2 Beta
    • None
    • Tested with IExplorer and Firefox
      OS = win xp

    Description

      1) Receiving following error when trying to upload files to jira.atlassian.com website
      2) filenames where : firefox.gif, iexplorer.gif

      • === start of trace ========

      System Error
      A system error has occurred.

      If this problem persists - please notify your JIRA administrator of this problem.

      If you are an administrator, please try submitting this problem via the Support Request Page.

      Else, please create a support issue on our support system at http://support.atlassian.com with the following information:

      a description of your problem
      cut & paste the error and system information found below
      attach the application server log file

      Cause:
      null

      java.lang.NullPointerException

      Stack Trace: [hide]

      nulljava.lang.NullPointerException
      at com.atlassian.jira.web.util.DefaultWebAttachmentManager.assertFileNameDoesNotContainInvalidChars(DefaultWebAttachmentManager.java:56)
      at com.atlassian.jira.web.util.DefaultWebAttachmentManager.validateAttachmentIfExists(DefaultWebAttachmentManager.java:46)
      at com.atlassian.jira.web.action.issue.AttachFile.doValidation(AttachFile.java:175)
      at webwork.action.ActionSupport.validate(ActionSupport.java:373)
      at webwork.action.ActionSupport.execute(ActionSupport.java:150)
      at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:46)
      at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:131)
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:186)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
      at com.evermind._hb.doFilter(.:59)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:142)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:58)
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
      at com.evermind._ha.doFilter(.:16)
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:168)
      at com.evermind._ha.doFilter(.:20)
      at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:177)
      at com.evermind._ha.doFilter(.:20)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:25)
      at com.evermind._ha.doFilter(.:20)
      at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:37)
      at com.evermind._ha.doFilter(.:20)
      at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
      at com.evermind._ha.doFilter(.:20)
      at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
      at com.evermind._ha.doFilter(.:20)
      at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:36)
      at com.evermind._cub._pod(.:383)
      at com.evermind._cub._bmc(.:177)
      at com.evermind._ax._ltc(.:666)
      at com.evermind._ax._uab(.:191)
      at com.evermind._bf.run(.:62)

      Referer URL: http://jira.atlassian.com/secure/AttachFile!default.jspa?id=25347&multiple=true

      Build Information:
      Uptime: 1 day, 4 hours, 48 minutes, 4 seconds
      Edition: Enterprise
      Version: 3.2-beta
      Build Number: 87

      Server Information:
      Application Server: Orion/2.0.2
      Servlet Version: 2.2

      Memory Information:
      Total Memory: 642 MB
      Free Memory: 165 MB
      Used Memory: 477 MB

      System Information:
      System Date: Friday, 06 May 2005
      System Time: 02:56:52
      Java Version: 1.4.2_04
      Java Vendor: Sun Microsystems Inc.
      JVM Version: 1.0
      JVM Vendor: Sun Microsystems Inc.
      JVM Implementation Version: 1.4.2_04-b05
      Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition
      Java VM: Java HotSpot(TM) Server VM
      User Name: j2ee
      User Timezone: America/Chicago
      User Locale: English (United States)
      System Encoding: UTF-8
      Operating System: Linux 2.4.21-27.0.4.ELsmp
      OS Architecture: i386
      Application Server Container: Orion/2.0.2
      Database type: postgres
      Database JNDI address: jdbc/JiraDS

      Request Information:

      Request URL: http://atlassian01.contegix.com:10083/500page.jsp

      • Scheme: http
      • Server: atlassian01.contegix.com
      • Port: 10083
      • URI: /500page.jsp
      • - Context Path:
      • - Servlet Path: /500page.jsp
      • - Path Info: null
      • - Query String:

      Request Attributes:

      • javax.servlet.error.message : nulljava.lang.NullPointerException
        at com.atlassian.jira.web.util.DefaultWebAttachmentManager.assertFileNameDoesNotContainInvalidChars(DefaultWebAttachmentManager.java:56)
        at com.atlassian.jira.web.util.DefaultWebAttachmentManager.validateAttachmentIfExists(DefaultWebAttachmentManager.java:46)
        at com.atlassian.jira.web.action.issue.AttachFile.doValidation(AttachFile.java:175)
        at webwork.action.ActionSupport.validate(ActionSupport.java:373)
        at webwork.action.ActionSupport.execute(ActionSupport.java:150)
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:46)
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:131)
        at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:186)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
        at com.evermind._hb.doFilter(.:59)
        at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:142)
        at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:58)
        at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
        at com.evermind._ha.doFilter(.:16)
        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:168)
        at com.evermind._ha.doFilter(.:20)
        at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:177)
        at com.evermind._ha.doFilter(.:20)
        at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
        at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:25)
        at com.evermind._ha.doFilter(.:20)
        at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:37)
        at com.evermind._ha.doFilter(.:20)
        at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
        at com.evermind._ha.doFilter(.:20)
        at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
        at com.evermind._ha.doFilter(.:20)
        at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:36)
        at com.evermind._cub._pod(.:383)
        at com.evermind._cub._bmc(.:177)
        at com.evermind._ax._ltc(.:666)
        at com.evermind._ax._uab(.:191)
        at com.evermind._bf.run(.:62)
      • os_securityfilter_already_filtered : true
      • com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
      • com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
      • javax.servlet.error.request_uri : /secure/AttachFile.jspa
      • javax.servlet.error.status_code : 500
      • jira.webwork.cleanup : false
      • os_authstatus : null
      • _sitemesh_filterapplied : true
      • javax.servlet.error.servlet_name : action
      • com.atlassian.jira.web.filters.gzip.GzipFilter_already_filtered : true
      • loginfilter.already.filtered : true
      • atlassian.core.seraph.original.url : /secure/AttachFile.jspa
      • webwork.result : Value stack
        ===========
        ===========

      Request Logging:

      0 log statements generated by this request:

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              Unassigned Unassigned
              91e75ff8a211 pierre-yves voirol
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              Dates

                Created:
                Updated:
                Resolved: