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  1. Jira Data Center
  2. JRASERVER-6348

Add capability to filter email messages before Issue creation

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    • Icon: Suggestion Suggestion
    • Resolution: Won't Fix
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    • Email notifications
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      When an email gets sent to a particular user (and the user is used in the "Issue Creation" service) there is no way to filter what messages will generate issues. In particular, it would be nice if messages that were replied to (i.e. started with "Re:") did not create a new issue.

            [JRASERVER-6348] Add capability to filter email messages before Issue creation

            Roseanne Olivia Lim added a comment -

            Hi,
            Same issue here.
            Would this issue be considered for fixing in the future?
            JIRA issue creates comments the Out Of Office replies when someone with Out Of Office message is assigned with an issue. It looks like spam comments and we would be glad if this will be resolved.
            Related issue : https://jira.atlassian.com/browse/JRA-27021

            Roseanne Olivia Lim added a comment - Hi, Same issue here. Would this issue be considered for fixing in the future? JIRA issue creates comments the Out Of Office replies when someone with Out Of Office message is assigned with an issue. It looks like spam comments and we would be glad if this will be resolved. Related issue : https://jira.atlassian.com/browse/JRA-27021

            Josh Devenny added a comment -

            Hi,

            This is a bulk update to specific issues in the JIRA (JRA) project

            As part of an effort to ensure we are transparent about the JIRA issues on jira.atlassian.com, we have decided to resolve those that have been open for multiple years with minimal activity and with a low number of votes. In light of the fact that JIRA is rapidly changing and that this issue may not be a valid request any longer, we will be resolving it today.

            Votes are not the only metric that we use to determine the requests that are implemented, however they do factor in to our decision making process. We have decided that the combination of this issue being open for a long period of time, and it's low number of votes means that we are unlikely to implement it. If you would like thoughts on how we use jira.atlassian.com, please see: https://answers.atlassian.com/questions/110373/how-does-the-jira-team-use-jira-atlassian-com

            If you have believe this issue is still relevant, please comment on the issue and we will respond. We are watching all these issues that we bulk close.

            Best regards
            Josh Devenny and Roy Krishna
            JIRA Product Management

            Josh Devenny added a comment - Hi, This is a bulk update to specific issues in the JIRA (JRA) project As part of an effort to ensure we are transparent about the JIRA issues on jira.atlassian.com, we have decided to resolve those that have been open for multiple years with minimal activity and with a low number of votes. In light of the fact that JIRA is rapidly changing and that this issue may not be a valid request any longer, we will be resolving it today. Votes are not the only metric that we use to determine the requests that are implemented, however they do factor in to our decision making process. We have decided that the combination of this issue being open for a long period of time, and it's low number of votes means that we are unlikely to implement it. If you would like thoughts on how we use jira.atlassian.com, please see: https://answers.atlassian.com/questions/110373/how-does-the-jira-team-use-jira-atlassian-com If you have believe this issue is still relevant, please comment on the issue and we will respond. We are watching all these issues that we bulk close. Best regards Josh Devenny and Roy Krishna JIRA Product Management

            Jonathan Boarman added a comment -

            It would be VERY useful to have the capability to reduce "Out of Office" replies. We get "Out of Office" issues and responses all the time that really add to the chatter of our help desk email where anonymous issue creation is allowed. We use our help desk email as the reply-to email for various user-directed messages that we send out, so it can be a real pain to deal with this sort of chatter.

            Jonathan Boarman added a comment - It would be VERY useful to have the capability to reduce "Out of Office" replies. We get "Out of Office" issues and responses all the time that really add to the chatter of our help desk email where anonymous issue creation is allowed. We use our help desk email as the reply-to email for various user-directed messages that we send out, so it can be a real pain to deal with this sort of chatter.

            Andy Brook (Javahollic Software) added a comment -

            JEMH can do this through multi-regexp matching on subject.

            Andy Brook (Javahollic Software) added a comment - JEMH can do this through multi-regexp matching on subject.

            Chuck Miksis added a comment -

            Thanks - it should have been for Jira - you are correct.

            please change it for me,

            Chuck

            --------------------------
            Sent from my BlackBerry Wireless Handheld

            ----Original Message----
            From: Nick Faiz (JIRA) <jira@atlassian.com>
            To: Chuck Miksis <cmiksis@ambientcorp.com>
            Sent: Tue Apr 05 22:06:38 2005
            Subject: [JIRA] Commented: (CONF-3005) Add capability to filter email messages before Issue creation

            [ http://jira.atlassian.com/browse/CONF-3005?page=comments#action_33931 ]

            Nick Faiz commented on CONF-3005:
            ---------------------------------

            Hi Chuck,
            Did you mean to create this issue as a request for functionality in JIRA? It has been sent through to the Confluence request email box.

            Would you like me to edit the issue and make it applicable for the JIRA team?

            Cheers,
            Nick

            –
            This message is automatically generated by JIRA.
            -
            If you think it was sent incorrectly contact one of the administrators:
            http://jira.atlassian.com/secure/Administrators.jspa
            -
            For more information on JIRA, see:
            http://www.atlassian.com/software/jira

            Chuck Miksis added a comment - Thanks - it should have been for Jira - you are correct. please change it for me, Chuck -------------------------- Sent from my BlackBerry Wireless Handheld ---- Original Message ---- From: Nick Faiz (JIRA) <jira@atlassian.com> To: Chuck Miksis <cmiksis@ambientcorp.com> Sent: Tue Apr 05 22:06:38 2005 Subject: [JIRA] Commented: ( CONF-3005 ) Add capability to filter email messages before Issue creation [ http://jira.atlassian.com/browse/CONF-3005?page=comments#action_33931 ] Nick Faiz commented on CONF-3005 : --------------------------------- Hi Chuck, Did you mean to create this issue as a request for functionality in JIRA? It has been sent through to the Confluence request email box. Would you like me to edit the issue and make it applicable for the JIRA team? Cheers, Nick – This message is automatically generated by JIRA. - If you think it was sent incorrectly contact one of the administrators: http://jira.atlassian.com/secure/Administrators.jspa - For more information on JIRA, see: http://www.atlassian.com/software/jira

            Nick Faiz [OLD] (Inactive) added a comment -

            Hi Chuck,
            Did you mean to create this issue as a request for functionality in JIRA? It has been sent through to the Confluence request email box.

            Would you like me to edit the issue and make it applicable for the JIRA team?

            Cheers,
            Nick

            Nick Faiz [OLD] (Inactive) added a comment - Hi Chuck, Did you mean to create this issue as a request for functionality in JIRA? It has been sent through to the Confluence request email box. Would you like me to edit the issue and make it applicable for the JIRA team? Cheers, Nick

              Unassigned Unassigned
              c2dec3be9c6f Chuck Miksis
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: