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Details

Type: Bug
Resolution: Tracked Elsewhere
Priority: Low
Component/s: Ecosystem
Labels:
- affects-cloud

Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Summary

In Cloud, when installing ZenDesk and uninstalling it (maybe other plugins may be affected), if we remove the user ‘addon_zendesk_for_jira’, if this user is associated with other contents in JIRA.

Steps to Reproduce

Install the ‘Zendesk for JIRA’ add-on’ in Find New Add-ons
- The ‘addon_zendesk_for_jira’ will be created for it
Associate this user with some content in JIRA
- For example, add it as assignee to an issue
Uninstall the add-on (not disable or unsubscribe, click ‘Uninstall’)
Delete this user in User Management
Try to re-install the add-on

Expected Results

The add-on is correctly installed again.

Actual Results

The add-on fails to be installed.
The following error appears in the UI:

An error occurred while setting up the permissions for this add-on. Please contact Atlassian support.

The below exception is thrown in the JIRA logs:

2016-06-16 10:46:34.749053500 2016-06-16 10:46:34,747 UpmAsynchronousTaskManager:thread-2 ERROR sysadmin 645x5159x3 1359c7p 103.233.242.8 /rest/plugins/1.0/available/featured [c.a.p.c.plugin.lifecycle.ConnectAddonInstaller] An exception occurred while installing the plugin '[zendesk_for_jira]. Uninstalling...
2016-06-16 10:46:34.749055500 com.atlassian.plugin.connect.api.lifecycle.ConnectAddonInstallException: com.atlassian.crowd.exception.UserNotFoundException: User <addon_zendesk_for_jira> does not exist
2016-06-16 10:46:34.749056500 	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonManager.provisionAddonUserAndScopes(ConnectAddonManager.java:619)
2016-06-16 10:46:34.749087500 	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonManager.provisionUserIfNecessary(ConnectAddonManager.java:246)
2016-06-16 10:46:34.749087500 	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonManager.installConnectAddon(ConnectAddonManager.java:194)
2016-06-16 10:46:34.749088500 	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonInstaller.install(ConnectAddonInstaller.java:115)
2016-06-16 10:46:34.749094500 	at com.atlassian.plugin.connect.plugin.lifecycle.upm.ConnectUPMInstallHandler.installPlugin(ConnectUPMInstallHandler.java:114)
2016-06-16 10:46:34.749100500 	at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:117)
2016-06-16 10:46:34.749100500 	at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:91)
2016-06-16 10:46:34.749101500 	at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:97)
2016-06-16 10:46:34.749119500 	at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:156)
2016-06-16 10:46:34.749120500 	at com.atlassian.upm.core.rest.resources.install.InstallRemotePluginTask$1.apply(InstallRemotePluginTask.java:81)
2016-06-16 10:46:34.749120500 	at com.atlassian.upm.core.rest.resources.install.InstallRemotePluginTask$1.apply(InstallRemotePluginTask.java:69)
2016-06-16 10:46:34.749125500 	at com.atlassian.upm.api.util.Either$Right.fold(Either.java:160)
2016-06-16 10:46:34.749125500 	at com.atlassian.upm.core.rest.resources.install.InstallRemotePluginTask.executeTask(InstallRemotePluginTask.java:68)
2016-06-16 10:46:34.749126500 	at com.atlassian.upm.core.rest.resources.install.InstallTask.run(InstallTask.java:81)
2016-06-16 10:46:34.749126500 	at com.atlassian.upm.core.async.AsynchronousTaskManager.executeTask(AsynchronousTaskManager.java:124)
2016-06-16 10:46:34.749137500 	at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:102)
2016-06-16 10:46:34.749137500 	at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:99)
2016-06-16 10:46:34.749138500 	at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:42)
2016-06-16 10:46:34.749138500 	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2016-06-16 10:46:34.749142500 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2016-06-16 10:46:34.749143500 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2016-06-16 10:46:34.749143500 	at java.lang.Thread.run(Thread.java:745)
2016-06-16 10:46:34.749143500 Caused by: com.atlassian.plugin.connect.api.lifecycle.ConnectAddonInitException: com.atlassian.crowd.exception.UserNotFoundException: User <addon_zendesk_for_jira> does not exist
2016-06-16 10:46:34.749148500 	at com.atlassian.plugin.connect.crowd.usermanagement.EmbeddedCrowd.updateUser(EmbeddedCrowd.java:108)
2016-06-16 10:46:34.749148500 	at com.atlassian.plugin.connect.crowd.usermanagement.ConnectCrowdBase.createOrEnableUser(ConnectCrowdBase.java:46)
2016-06-16 10:46:34.749154500 	at com.atlassian.plugin.connect.crowd.usermanagement.CloudAwareCrowdService.createOrEnableUser(CloudAwareCrowdService.java:82)
2016-06-16 10:46:34.749154500 	at com.atlassian.plugin.connect.crowd.usermanagement.CrowdAddonUserService.createOrEnableAddonUser(CrowdAddonUserService.java:102)
2016-06-16 10:46:34.749155500 	at com.atlassian.plugin.connect.crowd.usermanagement.CrowdAddonUserService.getOrCreateAddonUserName(CrowdAddonUserService.java:70)
2016-06-16 10:46:34.749159500 	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonManager.provisionAddonUserAndScopes(ConnectAddonManager.java:617)
2016-06-16 10:46:34.749159500 	... 21 more
2016-06-16 10:46:34.749160500 Caused by: com.atlassian.crowd.exception.UserNotFoundException: User <addon_zendesk_for_jira> does not exist
2016-06-16 10:46:34.749160500 	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.handleUserNotFound(RestCrowdClient.java:1264)
2016-06-16 10:46:34.749164500 	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUser(RestCrowdClient.java:189)
2016-06-16 10:46:34.749165500 	at com.atlassian.crowd.directory.RemoteCrowdDirectory.updateUser(RemoteCrowdDirectory.java:252)
2016-06-16 10:46:34.749165500 	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUser(DbCachingRemoteDirectory.java:538)
2016-06-16 10:46:34.749170500 	at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:365)
2016-06-16 10:46:34.749171500 	... 3 filtered
2016-06-16 10:46:34.749171500 	at java.lang.reflect.Method.invoke(Method.java:497)
2016-06-16 10:46:34.749171500 	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
2016-06-16 10:46:34.749175500 	at com.sun.proxy.$Proxy551.updateUser(Unknown Source)
2016-06-16 10:46:34.749176500 	... 3 filtered
2016-06-16 10:46:34.749176500 	at java.lang.reflect.Method.invoke(Method.java:497)
2016-06-16 10:46:34.749176500 	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
2016-06-16 10:46:34.749177500 	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
2016-06-16 10:46:34.749181500 	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
2016-06-16 10:46:34.749181500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-06-16 10:46:34.749182500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
2016-06-16 10:46:34.749187500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
2016-06-16 10:46:34.749187500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-06-16 10:46:34.749188500 	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
2016-06-16 10:46:34.749194500 	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
2016-06-16 10:46:34.749195500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-06-16 10:46:34.749195500 	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
2016-06-16 10:46:34.749199500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-06-16 10:46:34.749200500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
2016-06-16 10:46:34.749200500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
2016-06-16 10:46:34.749207500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-06-16 10:46:34.749207500 	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
2016-06-16 10:46:34.749208500 	at com.sun.proxy.$Proxy2919.updateUser(Unknown Source)
2016-06-16 10:46:34.749208500 	at com.atlassian.plugin.connect.crowd.usermanagement.EmbeddedCrowd.updateUser(EmbeddedCrowd.java:105)
2016-06-16 10:46:34.749212500 	... 27 more

Notes

We could see that:

The user was no longer present in User Management and its database ‘cwd_user’ table
The user is still present in JIRA’s ‘cwd_user’, as it has association to existing content
Re-creating the user manually doesn’t help, as it creates a different error

Partial Workaround

The following workaround may not work in some situations, for example, were the user is author of comments or history entries. Since this requires changes in issues, if possible, test it first:

Find all links to this user (issues assigned, issues it’s a reporter of, etc.)
Change it to a different user (assign/change reporter to different users)
Create a user with the username ‘addon_zendesk_for_jira’
Delete it
- This user should be deleted from the database in JIRA
Install the add-on

Attachments

Issue Links

is superseded by: AC-2022 Loading...

Uninstalling Zendesk and removing its user may prevent future installations