Details
-
Bug
-
Resolution: Fixed
-
Low
-
7.0.2, 7.1.0, 7.0.0
-
7
-
Description
Summary
When attempting to send mails from the support tools plugin, this mail fail with the exception below.
Steps to Replicate
Replicated on JIRA 7.1.0, with no mail server setup.
- Browse to create support request
- Generate a new request
Experienced Behavior
This can result in mail not being sent, and the below exception is thrown:
2016-02-24 17:25:00,010 Sending mailitem com.atlassian.support.tools.salext.mail.SupportRequestMailQueueItem@666c5750 ERROR anonymous Mail Queue Service [c.a.mail.queue.MailQueueImpl] Error occurred in sending e-mail: com.atlassian.support.tools.salext.mail.SupportRequestMailQueueItem@666c5750
com.atlassian.mail.MailException: Tried to send mail (a) from no one (no 'from' and 'default from' specified).
at com.atlassian.mail.server.impl.util.MessageCreator.updateMimeMessage(MessageCreator.java:94)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:164)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:151)
at com.atlassian.support.tools.salext.mail.AbstractSupportMailQueueItem.send(AbstractSupportMailQueueItem.java:61)
at com.atlassian.support.tools.salext.mail.SupportRequestMailQueueItem.send(SupportRequestMailQueueItem.java:55)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:51)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:48)
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:110)
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:50)
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:48)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:21)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:369)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:347)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:745)
Expected Behavior
Mails send successfully.
Notes
Support Request emails sent from STP use the email address defined in the SMTP server settings as the FROM address instead of using the contact email address that is supplied when submitting the request.
Previous versions of STP used the contact email address as the FROM email address.
The FROM address on the emails is the same as the contact email address