Details
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Bug
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Resolution: Won't Fix
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Low
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79
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Severity 3 - Minor
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Description
Summary
Unsure of the cause at this stage, and it seems to be intermittent (i.e. performing the exact same import again seems to just work).
Steps to Reproduce
- Perform a JIRA Cloud Import
Expected Results
Import succeeds
Actual Results
On occasion imports fail with the error:
com.atlassian.crowd.exception.runtime.UserNotFoundException: User <foo> does not exist at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUserFromGroup(CrowdServiceImpl.java:794) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.removeUserFromGroup(DelegatingCrowdService.java:205) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.removeUserFromGroup(FilteredCrowdServiceImpl.java:340) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.ensureNoOtherUsersAreSiteAdmin(StudioDataImportAsyncCommand.java:371) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.doStudioImportTasks(StudioDataImportAsyncCommand.java:325) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importJiraExportData(StudioDataImportAsyncCommand.java:185) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importDataAndFiles(StudioDataImportAsyncCommand.java:169) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:120) at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:61) at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157) at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745)
Workaround
Get Support (https://support.atlassian.com) to restart the instance, and then try importing again, it will likely succeed.