History | Log In     View a printable version of the current page.  
Issue Details (XML | Word | Printable)

Key: JRA-5959
Type: Improvement Improvement
Status: Open Open
Priority: Minor Minor
Assignee: Unassigned
Reporter: Neal Applebaum
Votes: 34
Watchers: 19
Operations

If you were logged in you would be able to see more operations.
JIRA

E-mail this issue operation

Created: 16/Feb/05 09:38 AM   Updated: 18/Feb/08 11:00 AM
Component/s: Email integration
Affects Version/s: None
Fix Version/s: None

Time Tracking:
Not Specified

Issue Links:
Duplicate
Reference

Participants: Anton Mazkovoi [Atlassian], Carole Feugeas, Henrik Goldman, Jeff Turner [Atlassian], Neal Applebaum, Nick Menere [Atlassian], Nicolas Brough, Oliver Fischer, Randy Chitwood and Tibor Hegyi
Since last comment: 15 weeks, 4 days ago
Labels:


 Description  « Hide
I would like an option to "E-mail this issue" on the left side "Operations" Menu. Although I have set up notifications to notify assignees.. sometimes it would be nice to just advise a user of an issue with one click (and then e-mail to user/group).

 All   Comments   Work Log   Change History      Sort Order: Ascending order - Click to sort in descending order
Jeff Turner [Atlassian] - 16/Feb/05 07:54 PM
Sounds like a good idea, thanks.


ATLASSIAN - http://www.atlassian.com
-
Like our software? Tell your mates and you can win an iPod photo
http://www.atlassian.com/mates


Randy Chitwood - 04/Apr/05 07:40 AM
Neal, My initial thought was also to "Email this Issue" as an action similar to what you described but then when I was answering a question on the issue I created I noticed the Viewable By options box that thought it might be preferable to comment on an issue and Copy is to an arbitrary user which whould make it a one step operation if you want to say something AND send the issue. What do you think? See JRA-6310

Randy Chitwood - 04/Apr/05 07:42 AM
Two similar issues

Neal Applebaum - 05/May/05 06:25 AM
If this is ever implemented, one of the choices could be "All Watchers". This would send an e-mail to all watchers without having to perform an operation to cause an email to be generated nor have any reliance on the notification scheme being set up to send an email to all watchers. See related issue JRA-5493.

Nick Menere [Atlassian] - 05/May/05 09:10 PM
Neal,
You can already (pretty much) do this. As long as you have you notification scheme to notify all watchers when a comment is made, all you have to do is make a comment on an issue and the issue will be emailed to all the watchers. This, in my opinion, this is a better option as just receiving an issue with no explaination as to why you are recieving it may be a tad confusing.
The only difference between the 2 is that one will create a comment and requires watchers to be in the notification scheme for comments (which I would imagine is quite standard).

Cheers,
Nick


Neal Applebaum - 07/Sep/05 03:31 PM
If this is ever implemented, maybe an option to include attachments or not could be part of the U.I.

Neal Applebaum - 07/Nov/05 10:08 AM
My issue JRA-5959 is not a duplicate of this issue JRA-5813. I do not have the need to email an issue to someone who does not have a JIRA account. I just want an issue operation to email an issue to a user or users using the standard user picker GUI.

Anton Mazkovoi [Atlassian] - 01/Mar/06 07:49 PM
Another spin on this is to be able to e-mail the issue to all current watchers.

Neal Applebaum - 02/Mar/06 09:01 AM

Carole Feugeas - 14/Jun/07 01:32 PM
Hello,

Do you have an idea if this new feature will be implement in a future release ?

Thanks
Carole


Anton Mazkovoi [Atlassian] - 14/Jun/07 11:35 PM
Carole,

Unfortunately I do not have an implementation date for this feature.

Thanks,
Anton


Nicolas Brough - 26/Jun/07 05:05 PM
We'd find this useful. In fact, we've got ideas on how it might work. There are two things to look at.

1. Who to mail
We've got several reasons we might want to mail a Jira to someone. I think the most general ones are "how are you getting on with this?" or "are you aware of this?" type mails. We don't want to change the issue, just mention it (and most of our notification schemes don't have "notify on comment" anyway)

So, most of the time, these will go out to existing Jira users, but I think the best way to select an address would be similar to the list that you get on notification scheme - reporter, assignee, jira user, jira group, watchers, project lead and non-jira email address.

2. What to mail.
I generally encourage my users to stick to sending me the key, but it would be useful to be able to choose between a simple url, or some body-text with all the fields in it.


Neal Applebaum - 27/Jun/07 06:59 AM
When I was evaluating issue trackers, including JIRA, back in 2004, the runner-up competitor was Visual Intercept. It had 3 basic features which still haven't made it into JIRA after 3 years, which disappoints me:
  1. Assignable list based on workflow transition (JRA-6381)
  2. Build your own Query to construct filters (JRA-1560)
  3. Email this issue (JRA-5959)

Randy Chitwood - 27/Jun/07 07:14 AM
I completely agree with Neal. I have not followed the 1st one "Assignable List" but the second two are really big in our world and I really don't see how some of the other stuff this is getting released could get prioritized ahead of 2 and 3.

Oliver Fischer - 20/Nov/07 03:40 AM
Originaly I voted for JRA-3932 and added this comment:

I would like to see this feature too in one of the next versions. At one of my last employers, I had to remind a lot of people for commenting or closing an issue. This was really an boring job. To have such an function would be great. Simply an reminder, where I can select the reporter, the assignee, the component owner or project lead and add an custom message.

This would have simplified my life a lot.


Tibor Hegyi - 19/Jan/08 03:03 PM
Hi,

I am developing a plugin to address this feature request. Check out and keep an eye on the plugin home page as I'm adding the first functional beta very soon.

Cheers,
Tibor


Henrik Goldman - 19/Jan/08 03:28 PM
Thats great news.

Can it be made so a watchlist can be added and then updates are sent automatically?

Currently we have a custom field called "watchers". These are people who has a login. When a customer reports an issue we make sure they are on the watch list. That reduce our support since we don't both have to update progress and email them seperately. Instead JIRA is making the work for us by telling our users that updates are made. This is a great help for product support. However in our case we want the same thing but just for people not having an account within jira.


Tibor Hegyi - 26/Jan/08 11:53 AM
Hi,

I have uploaded the 1.0 version of the plugin to http://confluence.atlassian.com/display/JIRAEXT/Email+This+Issue

Please add your questions or comments about the plugin to its homepage.

Thanks,
Tibor