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  1. Jira Data Center
  2. JRASERVER-5812

UnsupportedEncodingException when parsing email with utf-7 or unicode-1-1-utf-7 encoding

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Details

    • Suggestion
    • Resolution: Fixed
    • None
    • None
    • Windows 2003
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      We are evaluating JIRA and got following error when an issue was submitted by email. This message gets repeatded and system keeps adding same issue again and again.
      2005-02-01 13:47:14,335 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
      java.io.UnsupportedEncodingException: utf-7
      at sun.io.Converters.getConverterClass(Converters.java:215)
      at sun.io.Converters.newConverter(Converters.java:248)
      at sun.io.ByteToCharConverter.getConverter(ByteToCharConverter.java:64)
      at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:223)
      at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:209)
      at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java:76)
      at java.io.InputStreamReader.<init>(InputStreamReader.java:83)
      at com.sun.mail.handlers.text_plain.getContent(text_plain.java:65)
      at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.
      java:755)
      at javax.activation.DataHandler.getContent(DataHandler.java:511)
      at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1259)
      at com.atlassian.jira.service.util.handler.AbstractMessageHandler.create
      AttachmentsForMessage(AbstractMessageHandler.java:111)
      at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMess
      age(CreateIssueHandler.java:136)
      at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handle
      Message(CreateOrCommentHandler.java:114)
      at com.atlassian.jira.service.services.pop.PopService.run(PopService.jav
      a:117)
      at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContai
      ner.java:53)
      at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:5
      0)
      at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
      at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.j
      ava:387)
      2005-02-01 13:48:37,920 ERROR [service.util.handler.CreateIssueHandler] Could no
      t create issue!
      java.io.UnsupportedEncodingException: utf-7
      at sun.io.Converters.getConverterClass(Converters.java:215)
      at sun.io.Converters.newConverter(Converters.java:248)
      at sun.io.ByteToCharConverter.getConverter(ByteToCharConverter.java:64)
      at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:223)
      at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:209)
      at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java:76)
      at java.io.InputStreamReader.<init>(InputStreamReader.java:83)
      at com.sun.mail.handlers.text_plain.getContent(text_plain.java:65)
      at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.
      java:755)
      at javax.activation.DataHandler.getContent(DataHandler.java:511)
      at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1259)
      at com.atlassian.jira.service.util.handler.AbstractMessageHandler.create
      AttachmentsForMessage(AbstractMessageHandler.java:111)
      at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMess
      age(CreateIssueHandler.java:136)
      at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handle
      Message(CreateOrCommentHandler.java:114)
      at com.atlassian.jira.service.services.pop.PopService.run(PopService.jav
      a:117)
      at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContai
      ner.java:53)
      at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:5
      0)
      at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
      at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.j
      ava:387)

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              Unassigned Unassigned
              d1e9dc9c7558 Dharmender Goyal
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              Dates

                Created:
                Updated:
                Resolved: