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> Is there a particular scenario when
> someone would need to know they're a watcher, before they get notified of something? The scenario is where I, as project lead, decide that I'd like another team member to be made aware of an issue in cases where I think they will be able to make a useful contribution to the resolution of that issue (e.g. they might have insight into the best way to fix the bug). In that case, I'd like to add them as a watcher and have them informed of the issue's existence immediately. I guess a workaround is to add them as a watcher and then to add a comment to force an email notification, but I'd rather not have to do the 2nd bit. > What would the notification say? It would say something like: "You have been added to the watchers list of JRA-5494" Another idea is to add functionality to "invite" a user to watch the issue. It should be possible to provide the contents of the invitation mail if needed. THe mail will contain a link to the issue as well as "add me as watcher" link.
Mick, will this meet your requirements? Or would you prefer to have a notification sent instead? > Another idea is to add functionality to "invite" a user to watch the
> issue. It should be possible to provide the contents of the invitation > mail if needed. THe mail will contain a link to the issue as well as > "add me as watcher" link. > Mick, will this meet your requirements? Or would you prefer to That sounds good to me Anton. As long as the functionality includes the ability to invite multiple users in a single step. As another alternative you could provide a check box under the text window for new watchers on the 'add watcher' screen that if checked would send immediate notifications to every user specified in the text window. This notification would (super cool feature) include every comment, not just the description and most recent comment.
The problem (for my customers) with sending an 'invite' is typically a manager will add a subordinate to the watcher list - they aren't 'inviting' them, they're giving them something to do (please read this issue/comment if you have problems with it). An 'invite' is something the subordinate can ignore more easily. Also, if the subordinate fails to add themselves for a day they might miss an important update as the issue notifications only contain the description and most recent comment. just my $0.03 In some respects I don't know if you can reasonably replace simply logging in and viewing the issue in JIRA with a resending of all previous comments. I fear that would be a mess. Instead, I would just be happy if an invite message was sent containing the the issue description with a little prefix like this:
You have been added as a watcher to this issue. To view the history of this issue,
please click on the following:
${baseurl}/browse/${issue.getString("key")}
Yes!!! We need some kind of notification or "invite to be a watcher" (I prefer an invite) This is crucial! Along with that invite or notification, there should be instruction on how to remove oneself from the watcher list (since they were added without prior consent)
Thanks! Sorry Antonio, hasn't been scheduled yet.
Cheers, This would be very useful for us too. When someone in the test team raises an issue they generally want to give a heads up to the other members in the team. However, just adding someone as a watcher doesn't do this. As mentioned before you also have to comment on the issue. In our case we're not really inviting other people to watch the issue but I can see this would be a valid use case. It's probably necessary to support both schemes. I think it's also worth noting that you must have the right permissions to add others as watchers. If you've got permissions then the administrator has effectively determined that it is okay for you to add users without their consent - so maybe inviting isn't necessary? I supose you could actually break out "inviting a watcher" and "adding a watcher" as seperate permissions. You could also have checkboxes or similar on the add watcher screen to allow the user to specify whether a notification should be sent and whether you are "inviting" or "adding" the user as a watcher. With regard to the actual email it would have to include the issue description. I'm not sure whether it's really necessary to include the comments too. It's probably sufficient to say something like "There are n comments for the issue in JIRA" in the email? Regards, Simon - since I upgraded to version 3.6, I hardly use watchers anymore.
I created a custom field of type Multi User Picker called "cc to", with the description You may include additional users to be notified of progress on this issue. The reporter is always notified. They can add user names to the list, and wherever my notification scheme has "All Watchers", I've added this custom field. The main difference is that there's no security on the field, but what I love is that I can easily notify people of new issues via an "Issue Created" event that you can't do with watching. Anyway, because it is a custom field, you can limit its use to projects/issue types where it works. Quite often I need to make users or groups of users aware of an issue, and any back-and-forth that goes on relating to it. And this need for awareness is usually immediate, not just when someone next happens to add a comment (or whatever). Currently I add them as watchers and then find an excuse to comment on the issue so they get a "heads up". I am doing this on a weekly basis. What would be best is - as this issue describes - there is an option in my notification scheme for people to be alerted when they're added to a watchlist.
I also like the idea of being able to INVITE people to watch issues. I actually find myself doing this manually (via an email) quite often with issues right here... agan, giving team members and other Jira administrators I know a heads up about an issue (and trying to convince them to vote for it Please consider adding this as a new feature, it should be very useful. People on a watcher list should get emailed on issue creation.
We recently switched to Jira (previously Bugzilla) and we've made a stab at using the watchlist to add and remove people from a list that gets email notification. Essentially we're using it the same way we used the bugzilla cc-list. However, currently it's a little messy because we have to make a comment on the issue every time the watchlist is updated.
I really like the suggestions I've seen on this issue for adding an "Invite" notification to the user(s) that were added to the watchlist. This way they receive an alert that they were added without everyone on the list getting email spam. I am really trying to avoid recreating the bugzilla cc-list with a custom field in Jira because it feels like a step backwards. Please enhance the watchlist with a notification event for new watchers! Is there any ETA as to when this functionality will be added? It was raised almost three years ago. It seems like the basic functionality (notify people when they've been added as a watcher) should be pretty simple to implement and cover 90% of cases. Even just a tick box "notify person" (defaulting to "yes") would be great.
Everyone here has said "oh, I hadn't realised people weren't notified" - so it's affectively resolution time badly as people believe that others are aware of a problem when they are not. We would really like this feature as well.
What do we have to do to get this on your product road map? Thanks!!! FWIW, we 'd like to have this watcher auto-notification feature too.
I understand your frustration and desire for this feature. If you are interested in how we determine which features will get done and when please have a read of this document, http://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+and+Improvements
 Similar to William Crighton - 20/Feb/05 solution above, I have proposed an approach in the duplicate issue
A possible solution is to add a "Send Email notification" button (similar to the "Remove" one), and also have the checkboxes of the newly added watchers to be selected by default. As mentioned in JRA-5493 "Ability to add watchers during issue creation" I think this feature would remove the need for the ability to add watchers during issue creation, solving more than 130 votes in one fix! Please schedule this, it really seems like a basic feature people need.
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Improvement
Open
Major
Adding a user to a watchers list should cause an email notification
. However I see this as a separate issue..?
someone would need to know they're a watcher, before they get notified of
something?
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