[#JRA-5007] Messages in Error Queue not displayed

JIRA

Messages in Error Queue not displayed

Created: 21/Oct/04 09:45 AM Updated: 30/Jul/06 07:35 PM

Component/s:

None

Affects Version/s:

3.0.1

Fix Version/s:

3.1

Time Tracking:

Not Specified

File Attachments:

None

Image Attachments:

1. screenshot-1.jpg
(34 kB)

Environment:

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Linux itlnx2 2.4.21-9.ELsmp #1 SMP Thu Jan 8 17:08:56 EST 2004 i686 i686 i386 GNU/Linux
mySQL version 4.0.21-standard

Issue Links:

Reference

This issue relates to:

~~JRA-5375~~ Cannot get to error queue

Participants:	Jeff Turner [Atlassian], Marco van Neerbos, Steinar Overbeck Cook and Vladimir Berezniker
Since last comment:	3 years, 38 weeks, 1 day ago
Resolution Date:	06/Dec/04 12:56 AM
Labels:

Description

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We have a problem with our mailserver. When attempting to look at the mail queue:
System -> Mail Queue -> Error Queue, the "tab" does not switch to the "Error Queue", thus preventing me from viewing the 19 e-mails which are in error.

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Jeff Turner [Atlassian] added a comment - 24/Oct/04 09:25 PM

Hi,

Could you please attach the application server logs. There is probably an error message explaining what went wrong.

Thanks

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Steinar Overbeck Cook added a comment - 25/Oct/04 02:29 AM

This is where I press the link "Error Queue(19)"

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Steinar Overbeck Cook added a comment - 25/Oct/04 02:33 AM

The reason why we were getting the 19 entries into the error queue, was the fact that the mail server did not accept relaying, as this snippet from the Tomcat log shows:

2004-10-20 09:42:36,637 ERROR [atlassian.mail.queue.MailQueueImpl] com.atlassian.mail.MailException: Sending failed;
nested exception is:
class javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for steinar@balder.no

BUT, this still does not explain why we could not view the Error Queue. What happens is that the request is sent of to Tomcat, and then after a short while, the same screen comes back up again.

I would normally supply ou the whole catalina.out file from Tomcat. But it contains only entries as mentioned above.

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Vladimir Berezniker added a comment - 27/Oct/04 09:55 AM

I also cannot display the error queue.
The link for the tab is:
http://*server*/secure/admin/jira/MailQueueAdmin.jspa?page=errorqueue

However, if I click on it it redirects to:

http://*server*/secure/admin/jira/MailQueueAdmin!default.jspa

If I manually change to the link to:

http://*server*/secure/admin/jira/MailQueueAdmin!default.jspa?page=errorqueue

I can see the error queue.

I am using Jira enterprise 3.0.2.

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Jeff Turner [Atlassian] added a comment - 27/Oct/04 07:29 PM

I can confirm the error tab doesn't appear to be selectable, even when there aren't any messages in there. Thanks for the report, we'll take a look.

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Marco van Neerbos added a comment - 05/Dec/04 01:43 PM

Just confirming that I see this too in 3.0.3 Pro. We had a partition full on the mail server so mail got stuck. The workaround works great, thanks for that!