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I think was was confused when filing this bug. There are two encodings:
"Character Encoding" has been defaulted to utf-8 for ages. I don't think there is any legitimate reason for people to change it. Changing it to anything other than a Unicode encoding (utf-8, utf-16) causes broken characters when a different language is selected, which is what happened in I think we should therefore remove the "Character Encoding" altogether from General Configuration, and put it in jira-application.properties, with a suitable warning in a comment against changes. I've changed the subject to reflect this. Need to be careful here, as in the past if users did edit this property through the user interface the value would be stored in the db.
Just moving this proeprty to the jira-applications.properties file will not work. Maybe the solution is to write an Upgrade Task that would remove this property from the db, if its there. The fix for this issue has not been able to make it into JIRA v3.12. We are hoping to incorporate it into v3.12.1. As of writing however, there are 163 items scheduled as Fix For v3.12.1. We will not be able to include all of them.
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We can't set the system encoding per user, but I think that we do use UTF-8 as the default now?