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Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: 7.1.0
Affects Version/s: 7.0.2, 7.0.4, 7.0.9, 7.0.10, 8.7.0, 8.7.1, 8.13.4, 8.20.7
Component/s: Infrastructure & Services - Application Lifecycle
Labels:
- affects-server
- support-dos

Introduced in Version:
7
Support reference count:
85
UIS:
10
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

Summary

When JIRA attempts to send certain analytics, it can fail with a NullPointerException.

Steps to Reproduce

It's not entirely clear how this is reproduced reliably.

Expected Results

The exception is not thrown and the analytics are sent without error.

Actual Results

The below exception is thrown:

2015-11-21 09:11:31,231 analyticsEventProcessor:thread-1 ERROR gl66798-admin     [c.a.a.client.listener.ProductEventListener] Failed to send analytics event com.atlassian.analytics.api.events.MauEvent@19ff054d
com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
	at com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:330)
	at com.atlassian.analytics.client.serialize.EventSerializer.hashEmailPropertyForMauEvent(EventSerializer.java:111)
	at com.atlassian.analytics.client.serialize.EventSerializer.toAnalyticsEvent(EventSerializer.java:84)
	at com.atlassian.analytics.client.listener.ProductEventListener$1.run(ProductEventListener.java:112)
	at com.atlassian.sal.core.executor.ThreadLocalDelegateRunnable.run(ThreadLocalDelegateRunnable.java:38)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
	at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)
	at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher.hashInternal(BcryptAnalyticsEmailHasher.java:45)
	at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher.hash(BcryptAnalyticsEmailHasher.java:40)
	at com.atlassian.analytics.client.serialize.EventSerializer$1.load(EventSerializer.java:58)
	at com.atlassian.cache.memory.MemoryCacheManager$3$1.load(MemoryCacheManager.java:132)
	at com.atlassian.cache.memory.BlockingCacheLoader.load(BlockingCacheLoader.java:51)
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
	at com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:324)
	... 9 more
Caused by: java.lang.NullPointerException
	at java.io.Reader.<init>(Reader.java:78)
	at java.io.InputStreamReader.<init>(InputStreamReader.java:72)
	at org.apache.commons.io.IOUtils.copy(IOUtils.java:1407)
	at org.apache.commons.io.IOUtils.copy(IOUtils.java:1433)
	at org.apache.commons.io.IOUtils.toString(IOUtils.java:585)
	at com.atlassian.analytics.client.hash.reader.RemoteHashingInstructionsReader.readInstructions(RemoteHashingInstructionsReader.java:27)
	at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher$HashingInstructionsResettableLazyReference.create(BcryptAnalyticsEmailHasher.java:154)
	at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher$HashingInstructionsResettableLazyReference.create(BcryptAnalyticsEmailHasher.java:144)
	at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:140)
	at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
	... 25 more

Workaround 1. If there is no "Caused by: java.lang.NullPointerException" in the exception stack

Please check if there are forward proxy settings in JIRA (setenv.sh) and if they are set correctly. Please reference this article for further details on how to configure outbound proxy for JIRA: https://confluence.atlassian.com/jirakb/how-to-configure-an-outbound-http-and-https-proxy-for-jira-applications-247857187.html

Workaround 2. Please notice – this applies to JIRA Software only. If there's JIRA Service Desk installed in the same instance as JIRA Software, the steps below will disable the Service Desk application

Disabling the Analytics and the below add-ons will prevent this exception from being thrown. Please note it's a spurious exception that prevents analytics being thrown however will not affect how JIRA operates outside of sending analytics.

Atlassian JIRA - Plugins - Analytics whitelist
Analytics Client Plugin and
Analytics Whitelist Plugin

Attachments

Issue Links

is related to

JRASERVER-26214 Can't use StAX from inside a plugins 2 plugin without embedded woodstox in the plugin.

Gathering Impact

relates to

BSERV-8339 Bitbucket Server Analytics events fail with a NullPointerException

Closed

was cloned as

CONFSERVER-40211 Confluence Analytics events fail with a NullPointerException

Closed

caused by: JDEV-35099 Loading...

included in

CPU-209 JIRA 7.1.0-OD-04-012

mentioned in: Page Loading...; Page Loading...; Page Loading...

(3 mentioned in)

JIRA Analytics events fail with a NullPointerException