Details
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Bug
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Resolution: Fixed
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Medium
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None
Description
Summary
POP mail servers that are set up in JIRA may experience duplicate issue creation as a result of the JIRA 7.1.0-OD-01 release on November 23rd.
Environment
- JIRA 7.1.0-OD-01
- POP mail servers
Steps to Reproduce
- Have emails in your POP mail server
Expected Results
1 issue is created or one comment is created per email.
Actual Results
Two issues are created, and the following may appear in the logs
javax.mail.MessagingException: A14 BAD Command Argument Error. 11; nested exception is: com.sun.mail.iap.BadCommandException: A14 BAD Command Argument Error. 11 at com.sun.mail.imap.IMAPMessage.setFlags(IMAPMessage.java:905) at com.atlassian.jira.plugins.mail.internal.DefaultMailLoopDetectionService.isPotentialMessageLoop(DefaultMailLoopDetectionService.java:57) at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.canHandleMessage(AbstractMessageHandler.java:437) at com.atlassian.jira.plugins.mail.handlers.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java:108) at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:98) at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:435) at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:301) at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:423)
Workaround
Use IMAP for your mail server, this will prevent issue duplication. Follow Configuring JIRA to Receive Email from a POP or IMAP Mail Server for instructions.
Attachments
Issue Links
- relates to
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HOT-35577 Loading...