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  1. Jira Cloud
  2. JRACLOUD-65736

Unable to create users (Internal Server Error)

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    Description

      Steps to Reproduce:
      Try to create a user

      Expected Results:
      User is created successfully

      Actual Results:
      Nothing happens!

      Web inspector:

      the server responded with a status of 500 (Internal Server Error) (quickAdd, line 0)

      JIRA Logs:

      @4000000055c38ba734a9b274 SEVERE: Exception mapper com.atlassian.crowd.plugin.usermanagement.rest.exception.mapper.NoDefaultGroupExceptionMapper@1d2ea0a for Throwable com.atlassian.crowd.plugin.usermanagement.rest.exception.NoDefaultGroupException threw a RuntimeException when attempting to obtain the response
      @4000000055c38ba734b54f1c Aug 06, 2015 11:30:21 AM com.sun.jersey.spi.container.ContainerResponse logException
      @4000000055c38ba734b54f1c SEVERE: Mapped exception to response: 500 (Internal Server Error)
      @4000000055c38ba734b55304 java.lang.UnsupportedOperationException: Not implemented
      @4000000055c38ba734b55304       at com.atlassian.crowd.horde.HordeClientProperties.getBaseURL(HordeClientProperties.java:125)
      @4000000055c38ba734b556ec       at com.atlassian.crowd.plugin.usermanagement.rest.exception.mapper.NoDefaultGroupExceptionMapper.toResponse(NoDefaultGroupExceptionMapper.java:36)
      @4000000055c38ba734b55ebc       at com.atlassian.crowd.plugin.usermanagement.rest.exception.mapper.NoDefaultGroupExceptionMapper.toResponse(NoDefaultGroupExceptionMapper.java:15)
      @4000000055c38ba734b562a4       at com.sun.jersey.spi.container.ContainerResponse.mapException(ContainerResponse.java:463)
      @4000000055c38ba734b562a4       at com.sun.jersey.spi.container.ContainerResponse.mapMappableContainerException(ContainerResponse.java:400)
      @4000000055c38ba734b5668c       at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1446)
      @4000000055c38ba734b56a74       at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
      @4000000055c38ba734b56a74       at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
      @4000000055c38ba734b57244       at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
      @4000000055c38ba734b5762c       at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
      @4000000055c38ba734b5762c       at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
      @4000000055c38ba734b57a14       at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
      ...

      Notes and Workarounds:
      This is probably due to the fact that JIRA cannot apply the default application access to jira-users group. Please verify if jira-users group was given the JIRA Administrators permission in the Global Permissions. If so, please remove it and you should be all set.

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            Unassigned Unassigned
            ediel Elisa [Atlassian]
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            Dates

              Created:
              Updated:
              Resolved: