Loading...

Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 6.5-OD-03, 6.5-OD-08, 7.0.0-OD-01, 7.2.0-OD-05, Archived Jira Cloud
Component/s: Migration - Server to Server
Labels:
- affects-cloud
- affects-server

Introduced in Version:
6.05
Support reference count:
32
Symptom Severity:
Severity 3 - Minor
UIS:
0
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

Summary:

Error received when there are attachments referring to a non-existing issue id

Steps to Reproduce

Remove an issue with attachments from the database directly such that there are attachments referring to non-existing issue ids.
Click the create backup button in backup manager
(Exact Cause Unknown At this time, looks like a timeout occurring while bulk deleting issues and attachment fails to delete)

Expected Results

Creates a backup

Actual Results

When trying to create backup the following error occurs in the UI:

Woah! Something went wrong!
Unexpected error during export has occurred

Following appears in the logs:

2015-05-04 12:02:44.059967500 2015-05-04 12:02:44,059 Long running task: OnDemandBackup INFO sysadmin 722x38028x3 o66qft 131.103.28.240,165.254.226.130 /rest/obm/1.0/runbackup [ondemand.backupmanager.service.JiraBackupService] Finished saving the Active Objects Backup
2015-05-04 12:02:44.195079500 2015-05-04 12:02:44,193 Long running task: OnDemandBackup ERROR sysadmin 722x38028x3 o66qft 131.103.28.240,165.254.226.130 /rest/obm/1.0/runbackup [ondemand.backupmanager.rest.OnDemandBackupTask] Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.service.JiraBackupService@139690b
2015-05-04 12:02:44.195083500 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT.
2015-05-04 12:02:44.195083500 com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Issue with id 24827 does not exist!
2015-05-04 12:02:44.195093500 	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:150)
2015-05-04 12:02:44.195094500 	at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:84)
2015-05-04 12:02:44.195094500 	at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35)
2015-05-04 12:02:44.195095500 	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
2015-05-04 12:02:44.195113500 	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2015-05-04 12:02:44.195113500 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2015-05-04 12:02:44.195116500 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2015-05-04 12:02:44.195117500 	at java.lang.Thread.run(Thread.java:745)
2015-05-04 12:02:44.195117500 Caused by: com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Issue with id 24827 does not exist!
2015-05-04 12:02:44.195118500 	at com.atlassian.jira.issue.util.ConsumeAllAttachmentKeys.getIssueKeysFromIds(ConsumeAllAttachmentKeys.java:52)
2015-05-04 12:02:44.195123500 	at com.atlassian.jira.issue.util.ConsumeAllAttachmentKeys.getAttachmentsWithKeys(ConsumeAllAttachmentKeys.java:30)
2015-05-04 12:02:44.195124500 	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backupAttachments(JiraBackupService.java:186)
2015-05-04 12:02:44.195124500 	at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:132)
2015-05-04 12:02:44.195125500 	... 7 more
2015-05-04 12:02:44.195126500 2015-05-04 12:02:44,194 Long running task: OnDemandBackup WARN sysadmin 722x38028x3 o66qft 131.103.28.240,165.254.226.130 /rest/obm/1.0/runbackup [ondemand.backupmanager.rest.OnDemandBackupTask] com.atlassian.ondemand.backupmanager.service.JiraBackupService@139690b fails to provide text via configured resource bundle. Can't find resource for bundle java.util.PropertyResourceBundle, key backupmanager.PROBLEM_DURING_EXPORT. Trying to resolve directly.

Note the Caused By error:
Caused by: com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Issue with id <Specific ID that no longer exists> does not exist!

workaround:

File support request at https://support.atlassian.com referencing this BUG as Database update and downtime is required:
- Please note a time and date to apply the maintenance in your request

Attachments

Issue Links

relates to

JRACLOUD-43388 Unable to create a Cloud backup when there are attachments referring to a non-existing issue id

Closed

JRACLOUD-65658 JIRA Cloud Backup Manager throwing attachment missing error

Closed

is incorporated by: JPA-285 Loading...

is related to: JST-184677 Loading...; JST-191103 Loading...; JST-205115 Loading...

(1 is related to)

Unable to create a Cloud backup when there are attachments referring to a non-existing issue id