Scheduler repeatedly dies after a while

The Scheduler Administration page shown that no trigger has executed since about 16/Aug/04 12:50 PM. The current date is 24/Aug/04.

From previous experience I know that restarting tomcat will restart the scheduler however I don't want to do that. I want to know how the scheduler can be fixed so that it does not die after a while.

The last automatic backup was this: 2004-Aug-16--1250.zip. These backups should be happening every 720 minutes.

The mail queue just keeps growing. I don't want to restart tomcat as I believe this will lose the pending messages. This has been happening for a while, after each tomcat restart. It is only today that I noticed the scheduler was inactive. I suspect the dead scheduler is the cause of this.

Can a jsp be supplied for me to use to restart the scheduler?

I have marked this as critical as the email notifications are a critical part of our business. Currently this is not reliable.

I have noted JRA-2671 "quartz scheduler can die" but since I'm running 2.6 Pro it may not be the same issue.

Below I have posted the Scheduler Administration page details
and the Services page details.

Below that is an extract from catalina.out around the time of the last scheduled backup, i.e. the last time the scheduler executed a job. There are two classes of entry in this log extract. The first is an entry that occurs thousands of times in the day leading up the death of the scheduler and the second class of entry is toward the end. Search for this to find it

2004-08-16 12:50:09,873 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
java.lang.reflect.UndeclaredThrowableException

::The Scheduler Administration page details

Scheduler Administration

This page shows you the properties of the JIRA internal scheduler, as well as the scheduled jobs and their triggers.

Quartz Scheduler named JiraQuartzScheduler with instance ID NON_CLUSTERED.
The scheduler has been running since 02/Aug/04 09:31 AM and has executed 20395 jobs.
The job store is class class com.atlassian.scheduler.OfBizJobStore which does support persistence.
The thread pool is class class org.quartz.simpl.SimpleThreadPool which has 4 threads.

Paused: FALSE
Shutdown: FALSE

Jobs
Name Class Attributes
GROUP: DEFAULT
ServicesJob com.atlassian.jira.service.ServiceRunner Volatile: TRUE
Durable: TRUE
Stateful: FALSE

GROUP: SEND_SUBSCRIPTION
SEND_SUBSCRIPTION com.atlassian.jira.issue.subscription.SendFilterJob Volatile: FALSE
Durable: TRUE
Stateful: FALSE

Triggers
Name Job Next Fire Attributes
GROUP: DEFAULT
ServicesTrigger DEFAULT.ServicesJob 16/Aug/04 12:54 PM Volatile: TRUE

GROUP: SEND_SUBSCRIPTION
SUBSCRIPTION_10002 SEND_SUBSCRIPTION.SEND_SUBSCRIPTION 16/Aug/04 05:52 PM Volatile: FALSE
SUBSCRIPTION_10004 SEND_SUBSCRIPTION.SEND_SUBSCRIPTION 17/Aug/04 05:08 AM Volatile: FALSE
SUBSCRIPTION_10011 SEND_SUBSCRIPTION.SEND_SUBSCRIPTION 19/Aug/04 08:31 PM Volatile: FALSE
SUBSCRIPTION_10005 SEND_SUBSCRIPTION.SEND_SUBSCRIPTION 17/Aug/04 03:48 AM Volatile: FALSE
SUBSCRIPTION_10010 SEND_SUBSCRIPTION.SEND_SUBSCRIPTION 17/Aug/04 08:07 AM Volatile: FALSE
SUBSCRIPTION_10003 SEND_SUBSCRIPTION.SEND_SUBSCRIPTION 17/Aug/04 05:06 AM Volatile: FALSE

:: The Services page details

Services
Add a new service by entering a name and class below. You can then edit it to set properties.

Name / Class Properties Delay (mins)
Backup Service
com.atlassian.jira.service.services.export.ExportService
USEZIP: Zip
DIR_NAME: /opt/jira/backup
720 Edit
Del
Mail Queue Service
com.atlassian.jira.service.services.mail.MailQueueService
1 Edit
VCS Update Service
com.atlassian.jira.service.services.vcs.VcsService
15 Edit
Create Issue Service for RMC
com.atlassian.jira.service.services.pop.PopService
handler: Create Issue Handler
popserver: missingcourses@studylink.com
handler.params: project=RMC,issuetype=3,reporterusername=samantha
1 Edit
Del
HELP project - Email Create Issue Service
com.atlassian.jira.service.services.pop.PopService
handler: Create Or Comment Handler
popserver: jira.project.help@mail.studylink.com
handler.params: project=HELP,issuetype=3,createusers=true
1 Edit
Del

Get help!

2004-08-16 12:48:09,951 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:48:09,958 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:49:09,910 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:49:09,917 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:49:09,924 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:49:09,932 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:50:09,851 ERROR [atlassian.jira.workflow.OSWorkflowManager] Error occured while creating issue.
[InvalidInputException: [Error map: [{}]] [Error list: [[User 'lis' doesn't have the correct permissions]]]
at com.atlassian.jira.workflow.validator.AbstractPermissionValidator.hasUserPermission(AbstractPermissionValidator.java:62)
at com.atlassian.jira.workflow.validator.PermissionValidator.validate(PermissionValidator.java:48)
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:916)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1098)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:541)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:74)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:162)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:130)
at com.atlassian.jira.issue.managers.CachingIssueManager.createIssue(CachingIssueManager.java:68)
at sun.reflect.GeneratedMethodAccessor468.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:68)
at com.atlassian.jira.config.component.AppPropertiesComponentAdaptor$DelegatingInvocationHandler.invoke(AppPropertiesComponentAdaptor.java:61)
at $Proxy0.createIssue(Unknown Source)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:126)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:50:09,873 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.createIssue(Unknown Source)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:126)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor468.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:68)
at com.atlassian.jira.config.component.AppPropertiesComponentAdaptor$DelegatingInvocationHandler.invoke(AppPropertiesComponentAdaptor.java:61)
... 7 more
Caused by: com.atlassian.jira.exception.CreateException: Error occurred while creating issue through workflow.: Error occured while creating issue.: User 'lis' doesn'
t have the correct permissions
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:168)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:130)
at com.atlassian.jira.issue.managers.CachingIssueManager.createIssue(CachingIssueManager.java:68)
... 12 more
Caused by: com.atlassian.jira.workflow.WorkflowException: Error occured while creating issue.: User 'lis' doesn't have the correct permissions
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:85)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:162)
... 14 more
Caused by: [InvalidInputException: [Error map: [{}]] [Error list: [[User 'lis' doesn't have the correct permissions]]]
at com.atlassian.jira.workflow.validator.AbstractPermissionValidator.hasUserPermission(AbstractPermissionValidator.java:62)
at com.atlassian.jira.workflow.validator.PermissionValidator.validate(PermissionValidator.java:48)
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:916)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1098)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:541)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:74)
... 15 more
2004-08-16 12:51:09,898 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:51:09,922 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:51:09,929 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-08-16 12:51:09,936 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
com.atlassian.jira.project.DefaultAssigneeException: The default assignees do NOT have ASSIGNABLE permission OR Unassigned issues are turned off.
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:211)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:107)
at com.atlassian.jira.service.services.pop.PopService.run(PopService.java:110)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)